SaaS Support Leader

A leading SaaS company is seeking a Customer Support Manager to oversee their nearshore support team in Mexico. The ideal candidate will have over 3 years of management experience, exceptional communication skills in both English and Spanish, and the capability to drive team performance. Responsibilities include leading a team of Customer Support...

Overview📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remoteOur Client is a global leader in SaaS solutions for media intelligence and social analytics. We empower businesses with insights to make data-driven decisions.About the RoleAs a Premium Support Program Manager, you will lead strategic programs for enterprise clients, ensuring...

Overview📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remoteOur Client is a global leader in SaaS solutions for media intelligence and social analytics. We empower businesses with insights to make data-driven decisions.About the RoleAs a Premium Support Program Manager, you will lead strategic programs for enterprise clients, ensuring...

A sustainability-focused startup is seeking a founding member for their Support Team in Mexico City. This role requires an organized and motivated individual to provide exceptional customer support and product education. Candidates should have 1-2 years of experience in B2B/SaaS support, excellent communication skills, and a strong sense of customer empathy....

A global SaaS solutions leader based in Mexico City is seeking a Premium Support Program Manager to lead strategic programs for enterprise clients. This role combines technical coordination, program governance, and customer success. Candidates should have over 4 years of SaaS program management experience and exceptional communication skills. This position...

A dynamic B2B SaaS firm is seeking a Head of Customer Success & Support Operations in Ciudad de México. You will lead the customer journey from onboarding to retention, managing a team of 3-4. The ideal candidate has over 5 years of experience in customer success or support within a SaaS environment and demonstrates strong leadership skills. This remote...

A dynamic B2B SaaS firm is seeking a Head of Customer Success & Support Operations in Ciudad de México. You will lead the customer journey from onboarding to retention, managing a team of 3-4. The ideal candidate has over 5 years of experience in customer success or support within a SaaS environment and demonstrates strong leadership skills. This remote...

A leading SaaS company based in Ciudad de México is seeking a Premier Support Engineer to provide exceptional technical support to its Premier Customers. This role involves responding to client requests, developing relationships, and driving product conversations based on insights gathered from customer interactions. Candidates must have experience in...

A leading sustainability platform is seeking a motivated Support Team member in Mexico City. You will provide high-quality customer support regarding product use and educate clients on features. Ideal candidates have 1-2 years of experience in a B2B/SaaS support setting, strong communication skills, and a customer-centric mindset. You will contribute to...

About Cira Apps Cira Apps builds synchronization solutions that make enterprise contacts and calendars work seamlessly across Microsoft 365 and Microsoft Exchange Server environments with highly integrated one‑way and multi‑way sync that also connects to platforms like Google Workspace, Salesforce and HubSpot. Our product family—CiraSync Cloud,...