Manager, Customer Experience Management

Location:- Juarez - Juarez, Mexico - **** Avenida de la Torres- Worker Type Reference:- Regular - Permanent- Pay Rate Type:- Salary- Career Level:- M3- Job ID:- R-************Description & Requirements**:**A Ca**r**eer at H**A**R**M**A**N**We are ONE HARMAN.We are greater than the sum of our divisions or brands.We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between.We work hard.We create useful, playful, beautiful things.We strive for excellence, and we aim to win as a team.No matter the position, every employee at HARMAN is expected to demonstrate our core competencies: leadership, change-orientation, collaboration, judgment and a results-driven mindset.At HARMAN, we expect brilliance.You can expect a career full of brilliant possibilities.**P**o**s**i**t**i**o**n**S**u**mm**a**r**y**:Ensuring Customer shipments on time by effective analysis of the demand, inventory and the correct communication with all areas involved, always focused on improve team performance and oriented of the not disturbing the production schedule plan.Creating a sustainable Process & Strategies related to material planning and inventory control.**Responsibilities**:- Ensure in collaboration with planning and logistics team for customer shipments on time.- Define MBU/CA Structure.- Establish multidisciplinary teams for continuous improvement.- Identify and implement improvements to reduce obsolescence risk.- Identify and implement improvements to increase efficiency of labor.- Initiate actions to prevent the occurrence of any non-compliance related.- Initiate, recommend, or provide solutions through established communication channels.- Ensure high level of data and transactional integrity in the MRP system in order to achieve correct high of inventory accuracy.- Zero premium freight services through the proper production planning processes.- Analyze and present customer driven trends and projections in order to properly manage plant capacity and operation.- Train CAs based on Job Description and Specific Customer Requirement on Portal - As Customer Requirement.- Act as escalation point for Logistic topics, coaching and sponsoring Customer Analysts where applicable.- Other activities assigned by Director, Manufacturing Business Units.**Ba**s**i**c**Q**u**a**li**f**ic**at**i**on**s**:- ** Engineering, International Business, Finance or Administration Degree.**:- ** +8 years of related experience in Customer Service in automotive industry**:- ** MUST have experience working with customers: Toyota, Ford, GM.**:- Experience with customer relationship.- ** Knowledge on inventory tasks (cycle count, audits, customer service).**:- Ability to work under stressful conditions.- MS Office Knowledge.- ** ERP Systems Knowledge.**:- Schedule Availability.- ** Knowledge of IATF ***** and ISO *****.**:- ** English 90%, Advance English level (reading and writing that allow fluid presentations).**:- ** Specific Customer Requirement Training on Portal - As Customer Requirement.**:- Integrity.- Innovation.- Inclusion.- Teamwork & Respect.- Excellence.- Leadership.- Change Orientation.- Judgment.- Result Driven.- Communication Skills (Oral and Written).**Pr**efe**r**r**ed**Q**u**a**li**f**ic**at**i**on**s**:- Initiative.- Analytical.- Problem solving skills.- Achievement oriented.- SAP system.- APICS.- Excel Knowledge.**Eli**g**i**b**i**l**i**ty Re**qu**i**r**e**m**e**n**t**s**:- Willingness to travel.- Willingness to work in an office.- Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.**Important Notice: Recruitment Scams**- HARMAN is proud to be an Equal Opportunity / Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.