IT Sales Support Executive

We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. IT Sales Support Executive Scope: Full Time | Office: Mexico City | Hybrid Model SoftwareOne – Software & Cloud Marketplace Delivery (Off‑Catalog delivery model) Day‑to‑day responsibilities Support the Off‑Catalog delivery model and the end‑to‑end Software Sales process within Software & Cloud Marketplace Delivery. Provide operational support to sellers to improve efficiency and ensure a strong customer experience. Manage customer communications and case handling, including quotes and distributor‑related topics. Own end‑to‑end software procurement activities, ensuring compliance with policies and procedures. Collaborate closely with sales, Account Managers, and cross‑functional teams, demonstrating adaptability and the ability to perform under pressure. Job Requirements Bachelor’s degree in Business Administration, International Business, IT, or a related field (or equivalent experience). Proven previous experience in Sales Support, Customer Support, Customer / Client Management, with at least a basic background in the software or IT industry (required). Demonstrate a strong customer‑focused mindset and maintain a clear sales‑oriented approach. Advanced English is a must (minimum B2+). Knowledge of ERP systems (e.g., Microsoft Dynamics, ServiceNow). Desired Qualifications Understanding of software licensing models, cloud services, and SaaS procurement. Exposure to North American clients and exchange programs. Experience in pricing negotiation, supplier management, and researching multiple data sources. Soft Skills Communication: Strong client follow‑up and customer‑focused interaction. Proactive and motivated to take initiative. Results‑driven. Organization: Excellent multitasking and time‑management skills. Problem‑Solving: Solid analytical and consultative skills. Partnership: Ability to work effectively with teams. Reliability: Dedicated, responsible, and proactive. Critical Thinking: Strong decision‑making skills and ability to work under pressure. Why should you join the team? Employee Recognition Programs A variety of training and development opportunities A work‑life balance Vocations Employee Referral Bonus Program Multicultural team interaction Giving back to society – employee initiatives ONE TREE PLANTED – one tree for each hiring globally Corporate events / team building activities At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic. Company description SoftwareOne and Crayon have come together to form a global, AI‑powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global. Seniority level Executive Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr