Chief Operating Officer

hace 3 semanas


Mexicali, México Legal Management Group A tiempo completo

About the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury law firm.You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals.This is not a learning position — it's for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.Key ResponsibilitiesDepartmental Oversight : - Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.Process & Systems Leadership : - Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.G., Lead Docket, Filevine, RingCentral, CallRail, G Suite).Optimize workflow automation and collaboration between Intake, CM, and Medical teams.People Management & Performance : - Hire, onboard, and coach department leads and hold them to performance-based metrics.Establish structured onboarding, cross-training, and succession planning systems.Medical & Vendor Negotiation : - Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.Manage investigation resources, vendor contracts, and vendor KPI evaluation.Operational Reporting & Decision Support : - Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-making.Present weekly scorecards across departments and identify areas of underperformance.What Success Looks Like- 90%+ of department KPIs hit consistently- Increased case velocity without reducing settlement value- Medical spend per case reduced by (X)% through better negotiation- Investigations completed in#J-*****-Ljbffr


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