Customer Support Manager — Ai-Driven Global Ops Lead

A global support organization seeks a Customer Support Manager to lead a team of Customer Support Representatives in Xico, Veracruz.This role emphasizes managing performance through KPIs, enhancing customer experiences using AI and automation, and collaborating with cross-functional teams.The ideal candidate will have 4-6 years in B2B SaaS support, including...

A global data analytics firm in Veracruz, Mexico is searching for a Lead Data Analyst to drive AI-driven forecasting initiatives in the finance sector. You will leverage Synapse Analytics and Teradata to execute data modeling and support planning across customer and product lines. Ideal candidates will have strong SQL skills and the ability to translate...

A global data analytics firm in Veracruz, Mexico is searching for a Lead Data Analyst to drive AI-driven forecasting initiatives in the finance sector. You will leverage Synapse Analytics and Teradata to execute data modeling and support planning across customer and product lines. Ideal candidates will have strong SQL skills and the ability to translate...

**We are looking for a highly motivated individual to join our AI Special Forces team.A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI.This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...

A rapidly growing SaaS company in Mexico City is seeking a Customer Experience Senior Manager to lead a transition from reactive support to proactive AI-driven customer experiences.The role involves managing knowledge base content, driving insights into product and service improvements, and developing a high-performing team.Candidates should have over 5...

A leading SaaS company in Mexico City is seeking a Customer Experience Senior Manager to drive proactive and AI-powered customer engagements.The candidate will lead two critical teams: Knowledge Base Content and Customer Experience Change Agents, transforming how support works.Responsibilities include strategic leadership, team development, and leveraging AI...

A leading customer growth platform in Veracruz is seeking an experienced Customer Support Manager to lead a frontline support team.Responsibilities include driving operational excellence via KPIs, innovating with automation tools, and ensuring premium support delivery.The ideal candidate has 4-6 years in B2B SaaS support and at least 2 years of management...

A global productivity analytics platform is seeking a Support Lead to guide their technical support team remotely.The role involves coaching specialists on troubleshooting, maintaining high service standards, and collaborating with cross-functional teams to enhance customer satisfaction.Qualified candidates will have over 3 years in customer support, SaaS...

**About Siena**:Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs.Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part...

A growth-focused credit provider in Mexico is seeking a Tech Ops Sr Manager to oversee its tech infrastructure and optimize global support operations.The ideal candidate will manage teams, handle key projects, and collaborate across departments to enhance customer satisfaction.Applicants must possess a relevant degree and extensive experience in project...