It Support Engineer

People deserve more from their money.More visibility, more control, and more freedom.SinceRevolut has been on a mission to deliver just that.Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success : our people and our culture.In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM.So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission.And we're looking for more brilliant people.People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleOur Technology team builds the systems and experiences that keep Revolut moving.From the infrastructure behind our innovative app to the features used by millions of people around the world, they bring sharp thinking, speed, and a focus on meaningful impact to everything they do.We're looking for an IT Support Engineer to provide hands-on technical support to employees and ensure smooth operation of workplace technologies.This is an on-site role based in our Mexico City office.Up to join us?Let's get in touch.What you'll be doingSolving IT support requests submitted by employeesEnsuring ticket resolution in line with defined SLAsResolving emergency and unplanned IT incidents, including urgent hardware issuesSupporting new joiners with laptop provisioning, initial IT setup, and troubleshootingRetrieving hardware from exiting employees and managing its lifecycle for reuse or decommissioningManaging Revolut-owned technology, both office-based and remote hardwareIdentifying opportunities to improve IT processes or toolsSupporting the implementation of new technologies or workflowsWhat you'll need2+ years of experience with IT systems, networks, and enterprise tools, like macOS, Chrome OS, Jira / Atlassian, and Google WorkspaceA track record in endpoint device management and incident managementA proven ability to manage vendors and outsourced servicesKnowledge of best practices in IT administration and system securityGreat organisational and time-management skills to handle multiple support tasks efficientlyProven analytical and problem-solving abilities in IT support environmentsEffective interpersonal and communication skills to support team members across the businessFluency in EnglishNice to haveExperience working in tech, financial services, or e-commerce companiesBuilding a global financial super app isn't enough.Our Revoluters are a prioritywe launched our inaugural D&I Framework, designed to help us thrive and grow everyday.We're not just doing this because it's the right thing to do.We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers.That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Important notice for candidatesOnly apply through official Revolut channels.We don't use any third-party services or platforms for our recruitment.Always double-check the emails you receive.Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.We won't ask for payment or personal financial information during the hiring process.If anyone does ask you for this, it's a scam.Report it immediately.Benefits at RevolutNo ping pong tables or bean bag chairs, just benefits you actually want.Financial benefits that show we value your workFlexibility to work from home, the office or abroadA free Revolut Metal subscription loaded with perksExciting events year-round so you can get to know your teamDeliver WOWWe love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.#J-#J-*****-Ljbffr