Customer Service Representative

Job TitleJob Title: Customer Service RepresentativeDepartmentDepartment: OperationsHiring RangeHiring Range: $12-$13/hr.depending on store location, merit, and employee experienceFLSAFLSA: Non-exempt (eligible for overtime)DOL StatusDOL Status: Full-time and part-time availableReports toReports to: Store ManagerPosition SummaryThe Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service.This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility.If you enjoy working in a fast-paced, team-oriented environment, this is the job for youJob Requirements, Functions, And ResponsibilitiesProvide exemplary, courteous customer service and handle complaints quickly and tactfullyUtilize suggestive selling techniques to drive sales while maintaining excellent customer rapportProcess all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmeticPerform multi-function operation of POS (cash register) and other equipment and machines as outlined belowPerform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the siteMaintain proper inventory levels and shift closeoutsPerform duties with minimal supervision, may be required to work irregular work hoursNotify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-inprocedures as well as company policy for confronting shopliftersComply with all company policies and procedures, including relevant governmental regulationsComplete/attend all required employee orientations, trainings, certifications, and/or meetingsPhysical RequirementsAbility to stand and/or walk for an entire shiftAbility to lift and/or carry up to 60 lbs.from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)Ability to lift and/or carry up to 30 lbs.from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)Ability to push and pull with arms up to a force of 20 lbs.Ability to bend at waist with some twisting up to 1 hour of shiftAbility to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shiftWorking ConditionsEmployee performs approximately 95% of duties indoorsExposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezerWork in small spaces at times; work independentlyWork with minimal direction and periodic supervisionEquipment, Tools, And MaterialsCSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.Employee utilizes the following manual equipment: cleaning supplies (e.G. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solventsQualificationsHigh School diploma or GED (preferred)Experience working retail sales and customer service (preferred)Ability to work with tools/equipment and perform duties as described aboveAbility to work as scheduled and arrive on timeAbility to communicate (orally and in writing) in English and engage in conversationAbility to work both independently and part of a team as necessaryBenefitsMedical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)401k with up to 3% company matchPaid vacation and sick timeFlexible schedulingFull-time and part-time positionsCareer growth (opportunity to become Lead Cashier or Assistant Manager)This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all-encompassing summary of the role.This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business.K&G Petroleum/S&S Fuels is an equal opportunity employer.The company complies with all employment laws, including the Americans with Disabilities Act (ADA).If you require assistance with any part of the application process, please inform the Human Resources department.K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.#J-*****-Ljbffr