Bilingual Collections Agent CDMX

hace 2 semanas


Naucalpan de Juárez, México Jobbydoo A tiempo completo
Join a dynamic team at AT&T Toreo and take thenext step in your career We're looking for motivated individualswith call center experience and excellent communication skills tobecome part of our team as a *Collections Agent* What You'll Do:
•Expertise: Use your skills to build strong relationships withcustomers and enhance their collection experience.
• Connectingwith Care: Deliver outstanding customer service with empathy,professionalism, and a solutions-oriented mindset.
• SolvingProblems: Handle inquiries, troubleshoot issues, and resolveconcerns effectively.
• Upholding Standards: Meet performance goalsand contribute to high service standards by recommending andselling AT&T products and services to meet customers' needs.Who We're Looking For: To excel in this role, you'll need:
•Fluency in English: Both written and spoken, with exceptionalcommunication skills.
• Prior Collections Experience: At least 1year in a call center, with a strong customerservice/collections/retention background.
• Empathy &Problem-Solving Skills: A natural ability to resolve issues withcare and a customer-focused approach.
• Strong Organizational &Computing Skills: The ability to manage tasks and deliver results.
• Availability: Ability to work Monday to Friday.
• 100% On-siteWork: This is a full-time, on-site position This is not a remoteposition Compensation & Benefits:
• Base salary of $18,225 MXNbefore taxes.
• Life insurance.
• Monthly grocery vouchers: $1,519MXN (every 14 days).
• Monthly restaurant vouchers: $1,216 MXN(every 14 days).
• Christmas bonus.
• Vacation days + 3 personaldays (starting from the 3rd month).
• Discount on up to 5 AT&Tservices. Work Schedule:
• Service window: Monday to Friday, 7:00am to 9:15 pm (schedules of 8 hours per day that may adjust forDaylight Saving Time & Holidays).
• 40 hours per week.
•Full-time, on-site position If you're ready for a rewarding careerwith great growth potential and benefits, apply today and join theAT&T Toreo Family
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