Bilingual Collections Representative
hace 1 semana
Answer your calling and take the lead at our company.
As a member of our Call Center team, you'll work at the center of the action and redefine how customers engage with the latest product offerings, media and entertainment.
It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to deliver a best-in-class customer experience.
Delivering best-in-class service is just the beginning.
As a Bilingual Customer Service Representative, Credit & Collections, you'll be part of a team of professionals dedicated to keeping our customers connected.
Help customers manage various services (DIRECTV, Lan Line, Cell Phone, Internet).
Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources.
Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints.
Provide premier customer service by working with various groups for billing, message, and issue resolutions.
Advance your skill set by working in one or more of the multiple queues over various customer contact channels.
**To be successful working on our Credit and Collections team, you'll need to**:
- Have effective communication and negotiation skills, being able to overcome objections and find solutions.
- Be capable of managing to a variety of customer emotions and requirements.
- Establish positive relationships with customers during every interaction.
- Listen, respond, and resolve consistently on every call throughout your shift.
- Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
- Advanced Conversational English to converse seamlessly with U.S. customers.
- Personal Computer experience with Microsoft Windows and Office.
- High school completion or one year of customer service.
- Ability to work anytime during operating hours with two days off per week; we operate 7am to 9:15 pm Monday to Friday.
- Previous experience in billing, collections, or similar roles is highly desired.
***What's in it for you?
Start with the paycheck
Our monthly compensation package is**:
- Base Salary: MXN$18,225
- Grocery voucher MXN $2,918
- Restaurant voucher MXN $1,912
***In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you'll be eligible for some great rewards**:
- New
Hospitalization indemnity and Funeral Insurance
- 50% discount on five lines of AT&T Wireless service.
- Vacation days, plus three personal days, life insurance, onsite medical and more.
- Paid starting from your first day of training, including benefits.
- Daycare discounts with participating child care centers.
**When will training take place?
**
If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home.
If you train and work at home, AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.
mobile
**Is this a Work from Home Job?
**
**What should my availability be?
**
This position requires you to be available to work any shift during the call center operating hours
-
Bilingual Loss Prevention Representative
hace 1 semana
Naucalpan de Juárez, México At&T Mexico A tiempo completoAt AT&T we´re redefining the future of connectivity.At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.As a Bilingual Loss Prevention Representative, you will:- Play a critical role in getting customers connected to new...
-
Bilingual Collections
hace 6 días
Naucalpan de Juárez, México At&T Mexico A tiempo completoThis is your opportunity to be the voice of AT&T - a global leader in communications and technologyAs a member of our team, you'll redefine customer service, creating meaningful connections with each customer.Every interaction is an opportunity to introduce the latest technology, services and offers.While you drive to meet your daily and monthly goals,...
-
English Customer Collections Representatives
hace 2 semanas
Naucalpan de Juárez, México At&T A tiempo completoAnswer your calling and take the lead at our company.As a member of our Call Center team, you'll work at the center of the action and redefine how customers engage with the latest product offerings, media and entertainment.It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to...
-
Bilingual Collections Agent CDMX
hace 2 semanas
Naucalpan de Juárez, México Jobbydoo A tiempo completoJoin a dynamic team at AT&T Toreo and take thenext step in your career We're looking for motivated individualswith call center experience and excellent communication skills tobecome part of our team as a *Collections Agent* What You'll Do: •Expertise: Use your skills to build strong relationships withcustomers and enhance their collection experience. •...
-
Latin America Collections Representative
hace 5 días
Ciudad de México, Ciudad de México GM Financial A tiempo completoAbout UsGME International Operations is a leading provider of wholesale and retail automotive financing products to dealers and their customers in Latin America and China. Our business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences, and national requirements in local markets.The LAO Service Center Collections Sr....
-
Bilingual Support Representative
hace 5 días
Texcoco de Mora, México Doordash Technologies Mexico A tiempo completoJob OverviewWe are a rapidly growing company that started with door-to-door delivery, and we're expanding our team to meet the demands of our customers.As a Bilingual Support Representative, you will be responsible for providing exceptional customer support to our merchants in Spanish and English.Your Key Responsibilities:You will be the primary point of...
-
Customer Service Representative
hace 4 semanas
Naucalpan de Juárez, México At&T A tiempo completoAnswer your calling and take the lead at our company.As a member of our Call Center team, you'll work at the center of the action and redefine how customers engage with the latest product offerings, media and entertainment.It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to...
-
Customer Service Representative
hace 2 semanas
Naucalpan de Juárez, México At&T A tiempo completoAnswer your calling and take the lead at our company.As a member of our Call Center team, you'll work at the center of the action and redefine how customers engage with the latest product offerings, media and entertainment.It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to...
-
International Collections Specialist
hace 5 días
Ciudad de México, Ciudad de México GM Financial A tiempo completoAbout the JobWe are seeking a highly skilled and experienced collections professional to join our team in Mexico City. As a Collections Sr. Representative, you will play a critical role in supporting our business unit that conducts collections operations in Latin America.Your primary responsibility will be to oversee and optimize the collections process,...
-
Collections Performance Leader
hace 5 días
Ciudad de México, Ciudad de México GM Financial A tiempo completoAbout the OpportunityWe are seeking a talented and experienced collections professional to join our team in Mexico City. As a Collections Sr. Representative, you will play a key role in supporting our business unit that conducts collections operations in Latin America.Your main responsibility will be to monitor and measure collections strategies to ensure...
-
LAO SC Collections Sr. Representative
hace 2 semanas
Ciudad de México, Ciudad de México Jobbydoo A tiempo completoWhy GMF?: GM Financial International Operationsconducts business in Latin America and China. InternationalOperations offers a wide range of wholesale and retail automotivefinancing products to dealers and their customers. The strength ofthe international business lies in its ability to tailor itsproducts to meet unique dealer needs, consumer preferences...
-
Business Collections Representative At&T Toreo
hace 2 semanas
Ciudad de México, Ciudad de México Agencia De Reclutamiento Tres R A tiempo completoJoin a dynamic team at **AT&T Toreo** and take the next step in your careerWe're looking for motivated individuals with sales experience and excellent communication skills to become part of our team as a **Business Collections Representative**- What You'll Do:_Customer Service Expertise: Use your skills to build strong relationships with customers and...
-
LAO SC Collections Sr. Representative
hace 6 días
Ciudad de México, Ciudad de México GM Financial A tiempo completoWhy GMF?GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...
-
LAO SC Collections Sr. Representative
hace 1 día
Ciudad de México, Ciudad de México GM Financial A tiempo completoWhy GMF?GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...
-
Customer Service Representative English Spanish
hace 5 días
Ciudad de México, Ciudad de México Emerge A tiempo completoWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Emerge. This role is instrumental in helping to identify motorists who illegally pass stopped school buses, endangering the lives of young children.The ideal candidate will be proficient working in a high-volume inbound call center/administrative environment,...
-
Collections Specialist
hace 4 días
Ciudad de México, Ciudad de México Shiji Group A tiempo completoCompany DescriptionSince 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+ employees, and Shiji Americas...
-
Senior Credit And Collections Analyst
hace 3 semanas
Ecatepec de Morelos, México Sealed Air Corporation A tiempo completoSenior Credit and Collections Analyst**LOCATION:**Toluca, Mexico State, MX, 50160**REQ ID**:38470If you are a current employee click here to apply.To ensure an accurate and timely communication with the customers in order to get the cash according with the terms set by Sealed Air in agreement with the customer, and reducing accounts receivable delinquency;...
-
Bilingual Technical Support Representative
hace 4 semanas
Naucalpan de Juárez, México At&T A tiempo completoThis is your chance to make your mark.Introducing our customers to the world's most robust network all while delivering best-in-class service.You're the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology.And you'll get the satisfaction of helping others and connecting our customers to...
-
Collections Operations Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Clip A tiempo completo**Who we are?****There's a fintech revolution underway in Mexico, and Clip is leading the way**Clip is the leading platform for digital payments and financial solutions.We were born with the idea that all businesses in Mexico should have the opportunity to access the latest innovation in financial technology, driven by #ElPoderDeClip.Being part of Clip will...
-
Call Center Bilingüe/ 18K Más Vales/ 2 Descansos
hace 3 semanas
Naucalpan de Juárez, México At&T A tiempo completo**CUSTOMER SERVICE/ COLLECTON REPRESENTATIVE**Delivering best-in-class service is just the beginning.As a Bilingual Customer Service Representative, Credit & Collections, you'll be part of a team of professionals dedicated to keeping our customers connected.Help customers manage various services (DIRECTV, Lan Line, Cell Phone, and Internet).Achieve...