Technical Support Analyst
hace 3 semanas
General information- CountryMexico- CityMexico City- Job ID*****- DepartmentCustomer Support- Experience LevelASSOCIATE- Employment StatusFULL_TIME- Workplace TypeHybrid- Description & RequirementsThe CPQ (Configure, Price, Quote) technical support representative will work with customers to identify and resolve technical support cases covering North America, Central America, and South America.A Day in The Life Typically Includes:- Both functional and technical support for the Infor CPQ product line.- Investigate complex questions or issues by creating new testing examples.- Create new knowledge base articles to capture common questions or issues.- Enhance existing knowledge base articles.- Serve as primary support liaison between the Infor CPQ business unit and the customers.- Continuous self-study to improve product/technical knowledge.Basic Qualifications:- Written and spoken English language skills.- Knowledge of Microsoft SQL.- Experience debugging with various browser tools.Preferred Qualifications:- Experience working with manufacturing processes.- Experience working with customers throughout a sales process.- Experience working with CAD systems.Location: Mexico City, Mexico: Hybrid role: 3 days in office and 2 days working from home/remote.Free parking is provided on site for employees.- About InforInfor is a global leader in business cloud software products for companies in industry specific markets.Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM.Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
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