Customer Success
hace 7 días
We are building a talent pool of Customer Success & Support professionals who can help businesses strengthen client relationships, resolve issues, and ensure long-term satisfaction. Candidates in this area bring expertise in onboarding, account management, and customer support, driving retention and growth. Responsibilities Serve as the primary point of contact for customers, addressing inquiries and resolving issues quickly. Guide clients through onboarding, product setup, and best practices. Monitor customer accounts to ensure adoption, satisfaction, and retention. Escalate complex technical or account issues to internal teams when needed. Collect and share customer feedback with product and operations teams. Document client interactions and maintain accurate records in CRM systems. Provide proactive support to identify risks and opportunities within customer accounts. Build strong relationships to drive customer loyalty and advocacy. Qualifications Bachelor’s degree in Business, Communications, or related field. 1–4 years of experience in customer success, support, or account management. Strong communication and problem-solving skills. Experience with support tools (Salesforce, HubSpot, Zendesk, Intercom, or similar). Ability to manage multiple clients and prioritize effectively. Fluent English; Spanish or Portuguese is a plus. Nice-to-Have Experience supporting SaaS or technology platforms. Familiarity with KPIs such as NPS, churn rate, and customer health scoring. Background in nearshore or international client support. What We Offer Competitive compensation opportunities. Exposure to international clients and industries. Career development in customer success and client support tracks. Collaborative multicultural work environment. #J-18808-Ljbffr
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Customer Success Executive – Loyalty Programs
hace 7 días
Mexico City Customer Intelligence Inc. A tiempo completoUna empresa de consultoría y servicios de marketing busca un Customer Success Executive para gestionar programas de lealtad en Ciudad de México. El candidato ideal debe tener de 2 a 4 años de experiencia en gestión de clientes y habilidades en comunicación, análisis de rendimiento y coordinación de equipos. Se requiere un enfoque proactivo y dominio...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 7 días
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Specialist
hace 1 semana
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Manager
hace 3 semanas
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 3 semanas
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Specialist
hace 2 semanas
Mexico Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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LatAm Customer Success Leader
hace 4 semanas
Mexico City Simetrik A tiempo completoA leading B2B platform is seeking a Manager of Customer Success in LATAM to strengthen and scale its Customer Success function. This role involves building a high-performing team, implementing frameworks, and ensuring Customer Success drives retention and revenue growth. Candidates should have proven experience in Customer Success roles within B2B SaaS,...
