Collections Coordinator
hace 4 semanas
**Descripción del puesto**:Buscamos un(a) **Operations Coordinator** con experiência comprobada en **cobranza en EE.UU.** y enfoque en operaciones de agencias de cobranza de terceros.La persona seleccionada será responsable de coordinar equipos de alto desempeño, asegurar el cumplimiento de regulaciones federales y estatales, y optimizar procesos para alcanzar los objetivos de negocio.**Responsabilidades principales**:- Coordinar y supervisar operaciones de cobranza en EE.UU., con especialidad en 3rd party collections.- Liderar y motivar equipos para el logro de metas.- Asegurar el cumplimiento de regulaciones federales y estatales aplicables a la cobranza.- Implementar y dar seguimiento a estándares de la industria y mejores prácticas.- Colaborar con las áreas de cumplimiento, calidad y capacitación para optimizar procesos.**Requisitos**:- Inglés avanzado (C1) - escrito y hablado.- Mínimo 2 años en un rol de supervisión o coordinación, liderando equipos de alto rendimiento.- Experiência en cobranza de EE.UU., especialmente en agencias de 3rd party collections.- Conocimiento de regulaciones y normativas, incluyendo:- Fair Debt Collection Practices Act (FDCPA)- Telephone Consumer Protection Act (TCPA)- ACA International Guidelines- HIPAA (Health Insurance Portability and Accountability Act)**Deseable**:- Fair Credit Reporting Act (FCRA)- Guías del Consumer Financial Protection Bureau (CFPB)- Legislación estatal aplicable a la cobranza**Ofrecemos**:- Sueldo base: $30,000 MXN mensuales.- Bono trimestral equivalente al 100% del sueldo mensual, sujeto a logro de objetivos.- Prestaciones de ley y beneficios adicionales.- Oportunidades de desarrollo profesional en un entorno dinámico y en crecimiento.Pay: $20,****** - $30,****** per monthEscolaridad:- Licenciatura trunca o en curso (Obligatorio)Experiência:- Fair Debt Collection Practices Act (FDCPA): 3 años (Obligatorio)- Telephone Consumer Protection Act (TCPA): 3 años (Obligatorio)- ACA International Guidelines: 3 años (Deseable)- HIPAA (Health Insurance Portability and Accountability Act): 2 años (Deseable)- Fair Credit Reporting Act (FCRA): 2 años (Deseable)- Guías del Consumer Financial Protection Bureau (CFPB): 2 años (Deseable)Idioma:- Inglés (Obligatorio)Work Location: In person
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