Head of Customer Experience: CX Strategy

Role Purpose Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy. This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's overall...

Role Purpose Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy. This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's overall...

Role Purpose Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy. This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's overall...

A leading global financial services provider in Mexico is seeking a Head of Customer Experience to shape and optimize customer interactions. You will lead CX initiatives, analyze customer satisfaction data, and collaborate with various departments to enhance the overall customer journey. The ideal candidate must possess strong leadership, communication...

Hi!Factorial is seeking an energetic and motivated Head of CX LATAM. You will be joining a dynamic team in the fastest growing domain at our Barcelona office, and will be a crucial player in achieving our ambitious customer acquisition and revenue growth objectives.Key ResponsibilitiesLead and scale CX LATAM team, ensuring high performance and customer...

Hi!Factorial is seeking an energetic and motivated Head of CX LATAM. You will be joining a dynamic team in the fastest growing domain at our Barcelona office, and will be a crucial player in achieving our ambitious customer acquisition and revenue growth objectives.Key ResponsibilitiesLead and scale CX LATAM team, ensuring high performance and customer...

Job TitleHead of Customer ExperienceContractor Fee$2,500-$3,000 / month (USD)Work ArrangementRemoteEngagement TypeIndependent ContractorCommitmentFull-time (Approx. 40 hours / week)Company OverviewTidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth.We work with stable, responsible businesses experienced in remote...

Job TitleHead of Customer ExperienceContractor Fee$2,500-$3,000 / month (USD)Work ArrangementRemoteEngagement TypeIndependent ContractorCommitmentFull-time (Approx. 40 hours / week)Company OverviewTidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth.We work with stable, responsible businesses experienced in remote...

A leading fintech startup in Mexico is seeking a CX Manager to lead a team of 9 exceptional CX agents. In this role, you will measure and improve CX metrics, optimize processes, and implement AI and automation strategies in a collaborative environment. The position offers flexible hours, one day of home office per week, and unlimited vacations. Ideal...

A leading fintech startup in Mexico is seeking a CX Manager to lead a team of 9 exceptional CX agents. In this role, you will measure and improve CX metrics, optimize processes, and implement AI and automation strategies in a collaborative environment. The position offers flexible hours, one day of home office per week, and unlimited vacations. Ideal...