Head Of Customer Experience
hace 2 semanas
Job TitleHead of Customer ExperienceContractor Fee$2,500-$3,000 / month (USD)Work ArrangementRemoteEngagement TypeIndependent ContractorCommitmentFull-time (Approx. 40 hours / week)Company OverviewTidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth.We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members.Tidal is owned and operated by consumer brand owners and operators.We have offshore team-building experience and aim to help businesses leverage global talent.About This RoleWe're hiring a proven Customer Experience leader to manage the CX operations for a fast-growing DTC e-commerce brand.In this role, you will take full ownership of CX performance, manage a team of offshore agents, and ensure world-class service is delivered across all customer touchpoints.Key ResponsibilitiesTake full ownership of the CX team performance, manage offshore agents, and seasonal support staff.Ensure timely review responses within 24 hours on platforms like Judge.me, Trustpilot, Google, and Amazon.Serve as an escalation point for complex customer issues.Oversee product returns and provide monthly insights.Monitor fraud and chargebacks, and improve internal processes to reduce exposure.Track engraving operations and monitor SLA compliance, highlighting exceptional stories for marketing.Keep fulfillment timelines on track, audit shipping costs, and collaborate with Ops to keep customers informed.Software / Platforms / ToolsGorgiasJudge.me, Trustpilot, Amazon, GoogleShopifySlack, Google WorkspaceQualifications3-5 years of freelancing experienceStrong written and verbal English communication skills (C1 / C2 level)3-5+ years of CX leadership experience, ideally in DTC e-commerceProven track record of improving CX support metrics (CSAT / C-STAT, FRT, etc.)Experience managing offshore or remote teamsStrong analytical and organizational skills, with a proactive approach to reportingFluent English communication, both written and verbalShift ScheduleMonday to Friday, 9:00 AM to 5:00 PM US PST #J-18808-Ljbffr
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Head Of Customer Experience
hace 3 semanas
Xico, México Hsbc Global Services Limited A tiempo completoRole Purpose Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy. This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's overall...
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Head Of Customer Experience
hace 3 semanas
Xico, México Hsbc Global Services Limited A tiempo completoRole Purpose Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy. This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's overall...
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Head Of Customer Experience
hace 3 semanas
Xico, México Hsbc Global Services Limited A tiempo completoRole Purpose Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy. This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's overall...
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Head of Customer Experience: CX Strategy
hace 3 semanas
Xico, México Hsbc Global Services Limited A tiempo completoA leading global financial services provider in Mexico is seeking a Head of Customer Experience to shape and optimize customer interactions. You will lead CX initiatives, analyze customer satisfaction data, and collaborate with various departments to enhance the overall customer journey. The ideal candidate must possess strong leadership, communication...
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Head of Customer Experience: CX Strategy
hace 3 semanas
Xico, México Hsbc Global Services Limited A tiempo completoA leading global financial services provider in Mexico is seeking a Head of Customer Experience to shape and optimize customer interactions. You will lead CX initiatives, analyze customer satisfaction data, and collaborate with various departments to enhance the overall customer journey. The ideal candidate must possess strong leadership, communication...
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Head Of Customer Success
hace 14 horas
Xico, México Deuna A tiempo completoDEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.With a recently announced $37M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for...
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Head Of Customer Success
hace 11 horas
Xico, México Deuna A tiempo completoDEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.With a recently announced $37M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for...
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Head of Customer Success — LATAM SaaS Growth Leader
hace 14 horas
Xico, México Deuna A tiempo completoA rapidly growing SaaS startup is seeking a Head of Customer Success to lead their customer success team in Veracruz. You will ensure clients achieve their desired outcomes, manage relationships with high-level stakeholders, and collaborate with product and data teams. The ideal candidate will have 7+ years of experience in customer success management,...
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Head Of Sales
hace 3 semanas
Xico, México Anchor Conzult A tiempo completoHead of Sales – Global Enterprise RemoteLatin America-BasedA leading payment technology company operating across Latin America is seeking an experienced and strategic Head of Sales to lead its global enterprise sales efforts.This is a remote-first role, open to candidates based in Latin America, with a focus on acquiring and managing relationships with...
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Head Of Sales
hace 2 semanas
Xico, México Avivacredito A tiempo completoAfter raising USD 15 million in venture capital and building a network of 150+ nano-branches across Mexico, Aviva is seeking a Head of Sales to lead and develop a high‑performing nationwide sales org. As Head of Sales, you will own a core pillar of Aviva's go-to-market strategy. Our sales teams are the pioneers and the "human bridge" bringing premium...
