Operations Analyst

Job CategoryOperationsJob Details**About Salesforce**Salesforce is the #1 AI CRM, where humans with agents drive customer success together.Here, ambition meets action.Tech meets trust.And innovation isn't a buzzword — it's a way of life.The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era?You're in the right placeAgentforce is the future of AI, and you are the future of Salesforce.**Responsibilities**:- Manage internal case queue(s) inclusive of owning and triaging the request with leader, perform account forensics, executing the request, providing status updates to the leader, and closing out the case within the designated time frame- Help drive attrition mitigation by partnering with and guide Renewals Managers in executing transactional to complex cross cloud deals effectively and efficiently, able to explain financial and metric impact to the relevant stakeholders- Business Partnering: Work with and build relationships with Renewals Managers, Sales, Revenue Recognition, Deal Desk Support, SalesOperations, and Legal to drive deal execution.-Provide suggestions/assistance for contract negotiations or customer satisfaction issues- Conducts data quality reviews and audits as needed to ensure accuracy, integrity, and compliance with established standards- Stay informed on, learn, and provide support for new NPIs and acquisitions to meet the growing demands of our customersRequired Skills/Experience:- Proven experience in Renewals/Sales Operations, Business Operations or a similar role with a track record of successfully managing and improving processes- Outstanding analytical and problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendations abilities with a keen attention to detail- Excellent communication and interpersonal skills with the ability to collaborate effectively across departments- Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment- Growth Mindset: A strong sense of openness, curiosity, and a willingness to approach tasks and situations without preconceived notions or fixed perspectives.- Understanding of broader business and financial concepts, adept at managing multiple projects and tasks under tight deadlines in a fast-paced setting- Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Preferred: Deep expertise in CRM platforms and renewal processesTeam player who excels in a collaborative environmentProficient in utilizing the Google suite of toolsExperience with Salesforce is considered a bonusUnleash Your PotentialAccommodationsPosting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.What does that mean exactly?It means that at Salesforce, we believe in equality for all.And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.Know your rights: workplace discrimination is illegal.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.