Technical Support Engineer Tier I

hace 3 semanas


Mexico City Heinsohn Business Technology A tiempo completo

Role DescriptionTasks• Support end-users with efficient resolutions in english• Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps etc, configuring user permissions• Ensure high quality of support• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices and cloud services• Build and maintain accurate technical documentation including accurate time trackingTechnical Proficiencies Required • Bacherlor's degree • English level C1• Desktop: Windows, Mac• Mobile: iPhone, Android• Network: wireless connectivity issues• Cloud: Basic understanding of Google G-Suite, Microsoft 365, Slack, ZoomSoft Skills Required• Superior customer service skills• Positive attitude• Team player• Exceptional verbal communication, and technical writing skillsHere's what's in it for you:100% remote workUSD payment as contractorGrowth opportunitiesA multicultural environmentJoin Heinsohn Business Technology as a Technical Support Engineer and be part of a dynamic team creating innovative solutions for leading companies across Latin America.



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