Technical Support Engineer 2

hace 2 semanas

Mexico City Datadog A tiempo completo

Technical Support Engineer 2

Mexico City, Mexico

Technical Support Engineer 2

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

We are hiring candidates to work out of the following location: Ciudad de México , MEX

What You’ll Do:

Engage with customers via multiple channels (ticketing system, live chat, phone, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform Reproduce technical issues and dive into Datadog’s 400+ integrations Become demo certified and lead a three-pillar demo to customers  Participate in product conversations with internal teams based on feedback from client interactions Train as a highly knowledgeable specialist in one or more Datadog product area(s) Work from a Datadog office 3 - 5 days per week 

Who You Are:

Experienced using Zendesk, Jira, Confluence, or similar software An engineer with previous technical troubleshooting and/or programming experience Self-motivated, detail-attentive, and have a desire for continuous learning  A critical thinker who defaults to a client-centric approach An effective written and verbal communicator A tinkerer with some programming experience and a basic knowledge of Linux Able to work a rotating schedule that requires weekend availability Bilingual in English and Spanish, ability to read, understand and speak/communicate ideas with native speakers

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks


Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-KA2

  • Technical Support Engineer

    hace 4 semanas

    Mexico City TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...

  • Technical Support Engineer

    hace 2 semanas

    Mexico City TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...

  • Technical Support Engineer

    hace 3 semanas

    Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...

  • Technical Support Engineer

    hace 3 semanas

    Mexico City Lionbridge A tiempo completo

    Technical Support Engineer Mexico City, Mexico Technical Support Engineer Position Summary The Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our...

  • Technical Support Engineer

    hace 2 semanas

    Mexico City Lionbridge A tiempo completo

    Technical Support Engineer Mexico City, Mexico Technical Support Engineer Position Summary The Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our...

  • Technical Support Engineer 1

    hace 2 semanas

    Mexico City Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico City Mexico City, Mexico

  • Technical Support Engineer 1

    hace 2 meses

    Mexico City Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico City Mexico City, Mexico

  • Technical Support Engineer

    hace 3 semanas

    Mexico City Lionbridge A tiempo completo

    Technical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...

  • Technical Support Engineer

    hace 4 semanas

    Mexico City Lionbridge A tiempo completo

    Technical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...

  • Technical Support Engineer

    hace 2 semanas

    Mexico City Lionbridge A tiempo completo

    Technical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...

  • Technical Support Engineer

    hace 2 semanas

    Mexico City Lionbridge A tiempo completo

    Technical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...

  • Sr. Technical Support Engineer

    hace 2 meses

    Mexico City Alia Integrando Talento A tiempo completo

    DescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...

  • Sr. Technical Support Engineer

    hace 2 semanas

    Mexico City Alia Integrando Talento A tiempo completo

    DescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...

  • Technical Support Engineer 2

    hace 2 meses

    Mexico City Datadog A tiempo completo

    Technical Support Engineer 2 (Portuguese Speaking) Mexico City, Mexico We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel...

  • Technical Support Engineer 2

    hace 2 semanas

    Mexico City Datadog A tiempo completo

    Technical Support Engineer 2 (Portuguese Speaking) Mexico City, Mexico We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel...

  • NIBU Technical Support Engineer

    hace 2 meses

    Mexico City Nissan Motor A tiempo completo

    At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life. We are seeking a dedicated and customer-focused Technical Support Engineer to join our dynamic team. The Technical Support Engineer will be responsible for providing technical assistance and support to our customers,...

  • Technical Support Engineer Tier I

    hace 4 semanas

    Mexico City Heinsohn Business Technology A tiempo completo

    Role DescriptionTasks• Support end-users with efficient resolutions in english• Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps etc,...

  • Senior Technical Support Engineer

    hace 3 semanas

    Mexico City Datadog A tiempo completo

    Senior Technical Support Engineer Mexico City, Mexico Senior Technical Support Engineer We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers...

  • Technical Support Engineer, Enterprise

    hace 3 semanas

    Mexico City Outreach A tiempo completo

    Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to...

  • Technical Support Engineer, Enterprise

    hace 2 semanas

    Mexico City Outreach A tiempo completo

    Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to...