Senior Customer Success Manager
hace 6 días
Base is a Customer Lifecycle Marketing platform leading the Customer-led Growth (CLG) movement. By providing journey tracking, automation, insights, and predictions, our platform empowers companies to concentrate on their customer base, attributing growth to strategic customer activations. Trusted by top marketing teams globally, Base helps them shift from simply driving demand to directly impacting growth. Key Details Fully remote position Must have mother-tongue level English (written and spoken) Ability to work US hours is required Responsibilities Develop and maintain strong relationships with customers, acting as their trusted advisor. Guide customers in leveraging our platform to achieve their customer marketing goals and objectives. Collaborate with clients to create tailored marketing strategies and campaigns, delivering best practices and innovative solutions. Conduct regular check-ins to review progress, identify areas for improvement, and ensure maximum platform value. Offer continuous support, training, and problem‑solving assistance to customers facing technical or strategic challenges. Collect customer feedback and advocate for client needs internally, collaborating with product teams for improvements. Monitor customer health metrics, proactively addressing issues to ensure high satisfaction and retention.Partner with sales and marketing teams to identify opportunities for expansion, cross‑selling, and upselling to drive growth. Requirements Minimum 5+ years of experience in a SaaS B2B environment in customer success or a related role. Exceptional consulting and relationship‑building skills, with the ability to engage effectively and provide strategic advice. Excellent written and spoken communication skills, capable of conveying complex ideas clearly. Strong analytical skills, problem‑solving abilities, and a data‑driven mindset. Experience managing multiple client relationships and multitasking in a dynamic environment. Familiarity with customer marketing technologies, methodologies and best practices is a plus. Independent, proactive work ethic with a collaborative approach. Bachelor's degree in marketing, business, or a related field. Proficiency with MS Office; familiarity with CRM software (e.g., HubSpot) is a bonus. #J-18808-Ljbffr
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Senior Customer Success Manager – SaaS/HR
hace 2 semanas
Xico, México Viterbit A tiempo completoUna empresa innovadora en reclutamiento busca un Senior Customer Success Manager en Veracruz, con al menos 5 años de experiencia. Buscamos a alguien que pueda ser el contacto clave para clientes, ayudándoles a alcanzar sus objetivos y ofreciendo un soporte excepcional. Se valoran habilidades analíticas, comunicación efectiva y un enfoque al cliente. El...
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Senior Customer Success Manager
hace 2 semanas
Xico, México Skyhigh Security A tiempo completoMexico City, Distrito Federal, Mexico Role Overview As a Senior Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity...
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Senior Customer Success Manager
hace 2 semanas
Xico, México Skyhigh Security A tiempo completoMexico City, Distrito Federal, Mexico Role Overview As a Senior Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity...
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Customer Success Manager
hace 2 semanas
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Customer Success Manager
hace 1 semana
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Customer Success Manager
hace 11 horas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager
hace 13 horas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Remote Customer Success Manager
hace 11 horas
Xico, México Efex A tiempo completoDescripción del trabajo EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada....
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Remote Customer Success Manager
hace 14 horas
Xico, México Efex A tiempo completoDescripción del trabajo EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada....
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Customer Success Manager
hace 2 semanas
Xico, México Snatch Up Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
