Operations Analyst-(Fy26-Q4)-1

Operations Analyst – Renewals Operations Analyst (FY26-Q4)-1SalesforceOverviewSalesforce is the #1 AI CRM, where humans with agents drive customer success together.Here, ambition meets action.Tech meets trust.And innovation isn't a buzzword — it's a way of life.The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Salesforce is looking for a support-focused Renewals Operations Analyst who will play a crucial role in ensuring company KPIs are met and support the renewal managers in minimizing attrition.In this role, you will provide expert guidance to Renewals Managers and partner groups on deal structure inquiries, opportunity and contract support, complex deal calculations, and ensure compliance with attrition and company policies.ResponsibilitiesManage internal case queue(s) inclusive of owning and triaging the request with leader, perform account forensics, executing the request, providing status updates to the leader, and closing out the case within the designated time frameHelp drive attrition mitigation by partnering with and guiding Renewals Managers in executing transactional to complex cross cloud deals effectively and efficiently, explaining financial and metric impact to relevant stakeholdersWork with and build relationships with Renewals Managers, Sales, Revenue Recognition, Deal Desk Support, SalesOperations, and Legal to drive deal execution and provide suggestions/assistance for contract negotiations or customer satisfaction issuesWork closely with subject-matter experts to analyze current business processes and workflows to recommend improvements through automationConduct data quality reviews and audits as needed to ensure accuracy, integrity, and compliance with established standardsStay informed on, learn, and provide support for new NPIs and acquisitions to meet growing customer demandsRequired Skills & ExperienceProven experience in Renewals/Sales Operations, Business Operations or a similar role with a track record of successfully managing and improving processesOutstanding analytical and problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendations with keen attention to detailExcellent communication and interpersonal skills with the ability to collaborate effectively across departmentsAutonomy and drive: self-motivated with a highly collaborative style, strong influencing skills, and an aim to thrive in a constantly evolving growth environmentGrowth mindset: strong sense of openness, curiosity, and willingness to approach tasks without preconceived notions or fixed perspectivesUnderstanding of broader business and financial concepts, adept at managing multiple projects and tasks under tight deadlines in a fast-paced settingExperience will be evaluated based on the skills you'll use every day for the role (e.G., extracurricular leadership roles, military experience, volunteer roles, work experience)PreferredDeep expertise in CRM platforms and renewal processesTeam player who excels in a collaborative environmentProficient in utilizing the Google suite of toolsExperience with Salesforce is considered a bonusBenefits and ResourcesWhen you join Salesforce, you'll be limitless in all areas of your life.Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.What does that mean exactly?It means that at Salesforce, we believe in equality for all.And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.Know your rights: workplace discrimination is illegal.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.#J-*****-Ljbffr