Account Management Specialist

hace 3 semanas

Hermosillo, México Tforce Worldwide Inc A tiempo completo

**Why TForce Worldwide (TFWW)?**TForce Worldwide is a fast-growing 3PL provider that helps Mexican manufacturers move freight across North America and the globe.Join our Hermosillo team and own a book of business you can truly grow, ground, air and ocean.**What You'll Do**- **Own & grow your accounts**: Review daily bookings, contact customers, capture new loads and expand wallet-share through targeted upsell and cross-sell.- **Drive quote speed**: Push pricing teams for fast spot-quote turnaround; negotiate rates that win while protecting margin.- **Analyze performance**: Track revenue, margin, lane mix and win/loss; turn insights into concrete growth actions.- **Delight shippers post-delivery**: Follow up within 24 h of POD, capture feedback, secure the next shipment.- **Resolve issues fast**: Work hand-in-hand with Operations to spot exceptions early, drive root-cause fixes and close claims on time.**What You'll Need**- **3+ years** in freight brokerage, forwarding or 3PL account management (cross-border a plus).- Bachelor's in International Trade, Logistics, Industrial Engineering or related field.- Fluency in **Spanish & professional English** (spoken and written).- Hands-on with a TMS (MercuryGate, McLeod, etc.) **and** CRM (Salesforce, HubSpot or CargoWise).- Excel & basic BI skills for quick analysis and reporting.- Negotiation chops, urgency, and laser focus on customer success.**What We Offer**- **Competitive base salary** (MXN).- Quarterly bonuses for hitting KPI goals (wallet-share, quote speed, margin).- IMSS, private medical, food vouchers, paid time off.- Clear path to Senior AM, Team Lead or Strategic Account Executive (Air/Ocean).- A collaborative, bilingual culture where your ideas drive real growth.Pay: From $25,****** per month**Experience**:- Logistics: 2 years (preferred)**Language**:- 100% English (required)Willingness to travel:- 25% (preferred)Work Location: In personApplication Deadline: 01/06/2025Expected Start Date: 17/06/2025

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