It Help Desk

hace 4 semanas

Chihuahua, México Equivity A tiempo completo

**Summary of the role**You'll be a key part of a growing technology business, helping users, keeping systems updated, and making sure everyday tasks run smoothly.This is a perfect role for someone who likes a balance of customer support, light tech troubleshooting, and business administration — no two days are exactly the same**What You'll Do**- Customer Success & Support- Respond to user inquiries in a friendly, professional manner.- Maintain and update user accounts, user database, contracts, and service agreements.- Provide basic IT support to users (e.g., account access, general troubleshooting).- Help manage documentation and guides for customers.- Operations & Administration- Assist with basic financial tasks.- Organize digital records and maintain business documents.- Help keep our day-to-day operations running smoothly across different areas of the business.- Play a key role in different projects with high impact to our growing company.**Who You Are**- Organized, dependable, and good at managing multiple tasks.- Tech-comfortable: You pick up new software and tools quickly.- Great communicator, both in writing and in conversation.- Enjoy working independently, but love collaborating with a team.- Detail-oriented and like keeping things neat, clear, and moving forward.**Skills & Requirements**- Bachelor's degree in Business, IT, or a related field preferred.- Professional English proficiency (written and spoken).- Experience with Google Workspace, Microsoft Office, and CRM/project management tools.- Ability to maintain confidentiality and handle sensitive information professionally.- Basic IT troubleshooting knowledge**What We Offer**- Salary: Competitive (MXN $22,000-$25,000/month).- Schedule: Monday-Friday, 6 AM-3 PM Pacific Time.- Ticket answering: Saturday-Sunday, each ticket will be paid at a 30-minute hourly rate.- Opportunities for professional development.- Paid online English courses.- Enjoyment of proportional vacation daysE04JI802n1q*****v7v

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