Consultant, Field Service Engineering

hace 1 día

Mexico City Ciena A tiempo completo

Overview Ciena is the global leader in high-speed connectivity, committed to a people-first approach with a culture that prioritizes a flexible work environment, individual growth, well-being, and belonging. We lead with our humanity and drive business priorities alongside meaningful social, community, and societal impact. Ciena is seeking a dedicated and innovative Project Engineer to join our Field Operations team. This role bridges Sales Engineering and Factory Acceptance Testing (FAT) projects and contributes to enhancing adaptive networks and empowering clients in the AI era. Responsibilities Manage SIF revenue assurance and oversee inventory shipments, ensuring alignment with quarterly targets. Utilize the SIF application to craft Statements of Work (SOW) for flexible resources. Conduct capacity and manpower planning for operations across two facilities. Drive SIF activities focused on service cost reduction and site-wide performance metrics. Lead technical issue resolution and encryption processes while maintaining operational updates. Validate technical orders for incoming projects and ensure seamless Sales Engineering integration during FAT projects. Collaborate with Services and IT teams to pinpoint change request opportunities and optimize processes. The Must Haves Bachelor’s degree in Electrical Engineering, Optical Engineering, Computer Science, or a related field. Minimum of 3–8 years of hands-on experience in Optical/Ethernet technologies. Proficiency in MS Office Suite and other software applications. Availability to travel up to 80% and flexibility to work off-shift hours as required. Proven expertise in a service-oriented organization with a strong customer-centric approach. Exceptional critical thinking, problem-solving, and decision-making skills. Strong written and verbal communication abilities, coupled with a track record of cross-functional collaboration. Nice to Haves Familiarity with Ciena’s product portfolio and ability to define technical challenges at a design level. Experience in coaching and mentoring team members. Applied creativity to develop innovative solutions. Ability to foster valuable customer relationships and support account teams. Expertise in translating complex technical issues into actionable engineering solutions. Proficiency in technical troubleshooting and validation of best practices during live operations. Knowledge of commissioning standards and service interruption reporting. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. #J-18808-Ljbffr

  • Field Service Specialist

    hace 4 días

    Mexico City beBeeService A tiempo completo

    A global engineering company is seeking a Field Service Specialist for its team in Mexico City. The Service Technician will be responsible for the execution of field service tasks. About This Role This position involves covering multiple areas, ensuring reliable and efficient service execution. ,

  • Consultant, Field Service Engineering

    hace 2 días

    Mexico-Guadalajara-Flextronics Ciena Government Solutions A tiempo completo

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Field Service Engineer

    hace 1 semana

    Mexico City GEA Group A tiempo completo

    ResponsibilitiesHe/She covers the service execution (field service).He/she is responsible for executing the strategy of the area and provide a reliable country service execution.Ensuring customer satisfaction through high quality service levels and execution .First point of customer contact for service execution .Execute and support installation,...

  • Field Service Engineer

    hace 1 día

    Mexico City Wayzim Technology Co., Ltd. A tiempo completo

    Role: Field Services EngineerJob Type: Contractor with USD payment - Full-time - HybridAbout our Company: https://www.wayzim.com/en/Position Summary:Wayzim is seeking a Field Service Engineer in Mexico City, Mexico. The primary role of the Field Service Engineer is responsible for the preparation, execution and reporting of installation and maintenance...

  • Enclosures Engineer/Consultant

    hace 1 semana

    Mexico City Walter P Moore A tiempo completo

    Enclosures Engineer/Consultant - DiagnosticsJoin to apply for the Enclosures Engineer/Consultant - Diagnostics role at Walter P MooreJob OverviewWalter P Moore has an immediate opening for a Enclosures Engineer/Consultant to join our Diagnostics Group. The role involves investigating and determining the service life of building enclosure assemblies,...

  • Enclosures Engineer/Consultant

    hace 2 semanas

    Mexico City Walter P Moore A tiempo completo

    Enclosures Engineer/Consultant - DiagnosticsJoin to apply for the Enclosures Engineer/Consultant - Diagnostics role at Walter P MooreJob OverviewWalter P Moore has an immediate opening for a Enclosures Engineer/Consultant to join our Diagnostics Group. The role involves investigating and determining the service life of building enclosure assemblies,...

  • Mex Field Service Engineer

    hace 1 semana

    San Luis Potosi, S.L.P, C.P, Mexico Mex Field Service Engineer Mexico City A tiempo completo

    Position SummaryProvide support to all G & W products, installed to national customers according to the guidelines established by the SALES process. (Lives in Mexico City)Essenctial ResponsabilitiesProvide service and customer support during field visits.Tie workflow to scheduleManage all on-site installation, repair, maintenance, and test tasksDiagnose...

  • Field Service Engineer

    hace 1 semana

    Mexico City Alcon Research A tiempo completo

    Field Service Engineer Alcon Research•Mexico City, Mexico, Mexico At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here you’ll be recognized for your commitment and contributions ines " + "see your career like never before....

  • Field Service Engineer

    hace 1 semana

    Mexico City Alcon Research A tiempo completo

    Field Service Engineer Alcon Research•Mexico City, Mexico, Mexico At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here you’ll be recognized for your commitment and contributions ines " + "see your career like never before....

  • Manager, Field Engineering

    hace 2 semanas

    Mexico City Databricks A tiempo completo

    FEQ327R120 Mission Reporting to a Director, Field Engineering, the Manager, Field Engineering will help lead a team of Solutions Architects (SAs) for the of Databricks’ Field Engineering team in Latam. You will lead and promote a dynamic team focusing on enterprise software, big data/analytics, data engineering, data science, data warehousing and...