Customer Support Specialist

hace 4 semanas


Santiago de Querétaro, México Medtrainer A tiempo completo

**Company Description****_Want to be part of a high level company?_****At MedTrainer we are looking for our next Customer Support Specialist to be part of our team**MedTrainer is an innovator in the healthcare industry, transforming technology solutions with the **MedTrainer Platform Solution**, which integrates our proprietary **Learning Management System (LMS)**, a strong focus on **Compliance Training**, and our **Managed Services** in **Credentialing and Compliance Management**.**Job Description** Profile requirements**:- 1 - 2 years of Customer service or support experience.- ** Advanced English level (spoken and written)** is required.- Ability to handle customer inquiries through various communication channels.- Experience in troubleshooting technical issues and providing basic technical support.- Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.- Strong problem-solving skills, excellent communication abilities, and a customer-centric approach.**Work Location**This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance**Qualifications** Essential technologies and/or tools**:- Google Suite- Microsoft Office- Jira**Main responsibilities**:- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls**Additional Information** We Offer**- Major medical expenses insurance- Savings Plan (Caja de Ahorro)- English classes- Lunch, Breakfast, drinks and snacks- Discount coupons in different medical specialties- The opportunity for some home office based upon performanceIf you're passionate about providing **exceptional customer support**, solving **technical challenges**, and being part of a **fast-growing company**, we want to hear from you



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