Bilingual Service Desk Lead

We are a leading global information technology; consulting and business process Services Company.We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.A company recognized globally for its comprehensive portfolio of services,...

A leading IT services provider is looking for a Service Desk Team Lead in Guadalajara, Jalisco. The successful candidate will manage a team of Service Desk agents, ensuring they deliver excellent customer service. Candidates must be fluent in Spanish and Portuguese, with strong technical skills in relevant tools like ServiceNow and Avaya. Responsibilities...

A leading global IT services provider is seeking a Service Desk Team Lead in Guadalajara, Jalisco. In this role, you will lead a team of Service Desk agents, ensuring exceptional customer service while monitoring performance metrics. The ideal candidate will have 2-3 years of supervisory experience in a technical environment and fluency in Spanish and French...

A leading global IT services provider is seeking a Service Desk Team Lead in Guadalajara, Jalisco. In this role, you will lead a team of Service Desk agents, ensuring exceptional customer service while monitoring performance metrics. The ideal candidate will have 2-3 years of supervisory experience in a technical environment and fluency in Spanish and French...

We are looking your talent as a service desk it is a bilingual and on site possition**Job description**:- Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users- High school (B.Sc. or Diploma)- 1 year of experience help desk, customer service, and support experience with problem solving involving hardware,...

We are seeking a dedicated and detail-oriented **Service Desk QA Lead** to join our team. In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction and driving continuous...

We are seeking a dedicated and detail-oriented **Service Desk QA Lead** to join our team.In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction and driving continuous...

We are looking your talen as a service desk it is a bilingual and on site possition**Job description**:- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users- High school (B.Sc. or Diploma)- 1 year of experience help desk, customer service, and support experience with problem solving involving...

We are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

OverviewMust have more than 5 years of experience in IT Service Desk as a Team Lead- Should have managed service desk operations in his/ her current role- Experience of working in an IT Contact Center/Service Desk support- Understanding of the Business situation and capability to address issues- Shows flexibility/ownership & works under pressure situation-...