Bilingual Service Desk Lead

We are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...

A leading IT services provider is looking for a Service Desk Team Lead in Guadalajara, Jalisco. The successful candidate will manage a team of Service Desk agents, ensuring they deliver excellent customer service. Candidates must be fluent in Spanish and Portuguese, with strong technical skills in relevant tools like ServiceNow and Avaya. Responsibilities...

A leading global IT services provider located in Guadalajara, Mexico, is seeking a Service Desk Team Lead. The successful candidate will lead a team, ensuring high-quality customer service and technical support, with key responsibilities including performance monitoring and team coaching. Required qualifications include 2–3 years of experience in a similar...

**Job Description**: - ** - Job Title: SERVICE DESK LEAD L1 - City: Guadalajara - State/Province: Jalisco - Posting Start Date: 1/28/26 - Job Description: **Role**: Service desk lead **͏**: **Do**: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the...

A leading global IT services provider is seeking a Service Desk Team Lead in Guadalajara, Jalisco. In this role, you will lead a team of Service Desk agents, ensuring exceptional customer service while monitoring performance metrics. The ideal candidate will have 2-3 years of supervisory experience in a technical environment and fluency in Spanish and French...

A leading global IT services provider is seeking a Service Desk Team Lead in Guadalajara, Jalisco. In this role, you will lead a team of Service Desk agents, ensuring exceptional customer service while monitoring performance metrics. The ideal candidate will have 2-3 years of supervisory experience in a technical environment and fluency in Spanish and French...

We are seeking a dedicated and detail-oriented **Service Desk QA Lead** to join our team. In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction and driving continuous...

We are seeking a dedicated and detail-oriented **Service Desk QA Lead** to join our team.In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction and driving continuous...

We are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

If you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you!All you require is:- Basic technical computer skills.- Previous Customer Service Experience.- Fluent english (written and spoken)Trainning is paid in full from the day you sign the contract!Please add your Resume. All interviews are...