Customer Care Advocate I
hace 3 semanas
Role: Customer Care Advocate IPosition Summary:The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.CCA1 receives general product, systems, and process training on all general MCS products.- Our mission is to provide a seamless & effortless customer experience through _demonstrating_ product & system _expertise_, ownership, accountability, cross departmental collaboration, and responsiveness.Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, _ultimately enabling_ growth.Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement._**Responsibilities**:- Dedication to ***** overserve strategies-- Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.-- Responsible for building strong customer relationships and delivering customer-centric solutions-- Support corporate initiatives designed to overserve our customers while providing an effortless customer experience-- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.-- With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm-- Handles standard customer escalations, autonomously with first contact resolution when possible.-- Work with internal teams with a high sense of accountability and urgency-- Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products-- Participant in training initiatives within department-- Calls are recorded for training and quality purposesAbout Regal Rexnord- The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
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Customer Care Advocate
hace 4 semanas
Apodaca, México Regal Rexnord A tiempo completoCustomer Care AdvocateScope of Role:The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The Customer Care Advocate will resolve issues with limited...
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Customer Care Advocate
hace 3 semanas
Apodaca, México Regal Rexnord A tiempo completoCustomer Care AdvocateScope of Role:The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as other customer inquiries.This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.The Customer Care Advocate will resolve issues with limited...
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Customer Care Advocate I
hace 2 semanas
Apodaca, México Regal Rexnord A tiempo completoRegal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...
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Customer Care Advocate Ii
hace 3 semanas
Apodaca, México Regal Rexnord A tiempo completoRegal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...
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Customer Care Advocate
hace 1 semana
Apodaca, México Regal Rexnord A tiempo completoThe Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS...
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Customer Care Advocate I
hace 2 semanas
Apodaca, México Regal Rexnord A tiempo completoJob responsibilities: - Dedication to 80-20 overserve strategies - Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures. - Responsible for building strong customer relationships and delivering customer-centric solutions - Support corporate initiatives designed to overserve our...
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Customer Care Advocate I
hace 2 semanas
Apodaca, México Regal Rexnord A tiempo completoJob responsibilities:- Dedication to 80-20 overserve strategies- Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.- Responsible for building strong customer relationships and delivering customer-centric solutions- Support corporate initiatives designed to overserve our customers...
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Customer Care Advocate
hace 1 semana
Apodaca, México Regal Rexnord A tiempo completoRegal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...
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Supervisor, Customer Care
hace 3 semanas
Apodaca, México Regal Rexnord A tiempo completoRole: Customer Care SupervisorSCOPE OF ROLE:- The Customer Care Supervisor is responsible for supporting organizational effectiveness by providing leadership, coaching and development for the team and driving continuous improvement to deliver on a best-in-class customer experience.This leader will provide overall direction to their group around achieving...
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Customer Advocated
hace 3 semanas
Apodaca, México Regal Rexnord A tiempo completoThe Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.CCA1 receives general product, systems, and process training on all general MCS...
