Customer Care Advocate Ii

Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 29,000 global associates with significant operations in the US, Mexico, Europe, China, and India. Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord’s PMC business which was completed in 2021. The headquarters for Regal Rexnord is located in Beloit, WI with an executive satellite office in Rosemont, IL.You may not know it, but Regal Rexnord impacts your life every day. Our products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing.Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. Join our team to create a better tomorrow together- Role: Customer Care Advocate IIPosition Summary:- The Customer Care Advocate II serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsivenessAn Advocate II will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. A CCA II is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information. CCA II has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries.- Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, _- a _- willingness to learn and _- a passion_- _- for_- process improvement._**Responsibilities**:- Dedication to 80-20 overserve strategies and continuous improvement-- Collaborates with other teams to drive resolution/shipment on open order reports-- Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures-- Responsible for building strong customer relationships and delivering customer-centric solutions.-- Support corporate initiatives designed to overserve our customers while providing an effortless customer experience-- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals-- Handles customer escalations, autonomously with first contact resolution when possible.-- Work with internal teams with a high sense of accountability and urgency-- Works with internal partners (Credit, Planning, Shipping, etc ) to drive resolution on customer-impacting issues-- Contributes to training initiatives within department & actively involved in providing input in the creation of Training Tools and Job Aids-- Escalation point for newer associates within customer care department-- Handles conflict situations effectively, with a minimum assistance-- Handles complex customer inquiries with expanded product knowledge-- Proactively suggests product substitution/interchanges independently and demonstrates a high level of proficiency in catalog and eCommerce tools navigationEducation, Experience & Skills Required:- High School diploma required. College degree or equivalent work experience preferred-- Three years of professional Customer Care experience required-- Minimum of 1-year experience within the Regal Rexnord Customer Care Team or Comparable business experience-- Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute-- Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required.-- Intermediate Excel Skills required-- Experience with Oracle &/or SAP (or other ERP systems) required-- CRM platforms such as Salesforce or Microsoft Dynamics Experienced required-- Experience navigating and utilizing corporate websites & eCommerce pla