Manager, Phone Application Support

Responsibilities:- Build and manage an outbound telesales call center- Work closely with management team to develop and implement business strategies and goals for sales.- Manage all aspects of the daily operations and supervision of the call center facilities and agents- Formulate policies and budgets- Construct and maintain reporting mechanisms to provide detailed metrics and analysis to senior leadership on telemarketing efforts- Continuous assessment of all staffing needs and providing support for all recruitment efforts- Ensure alignment of territories/divisions/regions and maximize effectiveness- Providing training and development support to ensure all staff demonstrates knowledge of our data center business model, operating procedures and protocols- Obtain product knowledge sufficient to develop and draft talk tracks/scripts for the operations efforts and monitor, adjust and adapt those scripts for success- Support the achievement of performance targets and budgeted goals- Work with the indirect and direct reports to maintain excellent service level, monitor performance and ensure that all team members performance meets established expectations- Identify variances and create effective plans that provide timely resolution to performance gaps- Work effectively with TeleSales Management to understand needs, formulate action plans, optimize schedule and manage capacity for teams- Design, implement and measure penetration plans and vertical-focused sales campaigns- Manage team to ensure leads are followed-up on quickly, effectively and flawlessly- Refine team/individual metrics and report on Team's performance to senior leadership- Inspire the team to exceed expectation- Other responsibilities and duties as assignedQualifications:**Experience/Skills**:- This position requires 4+ yrs of experience in inbound and/or outbound sales call center management.- Experience with a Data Center or other technology experience a plus.- Predictive dialers, proficiency in Word, Excel, PowerPoint, and Outlook.- English fluency is a must.**Minimum Requirements**:- Extensive experience building and managing call centers agentes is required- Experience in telesales- Extensive experience with predictive dialers- Proven customer service skills, sales experience and leadership ability- Sound decision making skills, drive and desire to succeed- Strong organizational and interpersonal skills- Ability to create excellent and efficient systems and processes- High attention to detail- Ability to innovate independently- Proven record of thought leadership- Strong motivation, high level of commitment and excellent teamwork skills- Ability to prioritize, manage multiple projects and meet deadlines without fail- Excellent written and verbal communication skills- Outstanding presentation skills- Proven success in sales- Proven experience successfully managing analytically rigorous corporate initiatives- #LI-SG1- #LI-Remote- #INDCompany Overview:**ABOUT OPORTUN**- Oportun (Nasdaq: OPRT) is an A.I.powered digital banking platform that seeks to make financial health effortless for anyone.Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs.Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs.In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since ****.With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India.Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.We are proud to have been named a "Top Workplace" by the Bay Area News Group for three consecutive years, one of Fast Company's Most Innovative Companies in the World for **** and recognized as one of TIME Magazine's **** Genius Companies Reinventing the Future.**WORKING AT OPORTUN**- Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives.This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.