Critical Support Specialist

hace 4 semanas


Xico, México Bebeesupport A tiempo completo

Job OverviewWe are seeking a skilled professional to fill the role of Critical Support Specialist, responsible for delivering exceptional client experiences and ensuring seamless operations for mission-critical financial systems.Key Responsibilities- Lead the lifecycle of client-reported issues — from replication and investigation to resolution and patch scheduling.- Provide expert advice on the use and configuration of financial products directly to clients.- Collaborate with cross-functional teams to drive solutions and improve customer satisfaction.- Manage client replication environments, including upgrades and maintenance.- Advocate for product enhancements and contribute to tools and processes that improve support efficiency.Requirements- Bachelor's degree in Business, Financial Engineering, Computer Science, Mathematics, or related field (or equivalent experience).- 6+ years of experience in IT/Finance systems support or QA roles.- Proven ability to work in critical business application environments and deliver client-facing solutions.- Strong communication skills in English and ability to work independently and collaboratively.- Familiarity with tools and technologies such as SQL, JIRA, system configuration, log analysis, coding, and advanced Excel.Preferred Qualifications- Knowledge of Risk Management, Market Risk & VaR, Credit Exposure Limits, and Compliance.- Experience in capital markets or regulated financial environments.- Advanced certifications (e.G., PMP, CFA) or technical credentials.Work EnvironmentThis is a hybrid work environment — at least 3 days a week in-office, subject to change.We offer a competitive rewards package that supports you and your family inside and outside of work.


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