Service Coordinator

Join to apply for the Service Coordinator role at Accelleron.Mexico City Metropolitan Area – 2 weeks agoAbout AccelleronAccelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications.Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries.Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition.MissionThis role must coordinate services both at the client's site and in the workshop, ensuring compliance with the client's standards, procedures, and policies, as well as those of Accelleron.It serves as the client's point of contact during service execution.This position is responsible for managing, keeping systems up to date, and monitoring contract execution as planned.It includes ongoing meetings with clients, tracking billing and execution costs.Additionally, the role must handle transactional client demands—from quotations, evaluating purchase orders, accepting and confirming orders, coordinating post-sales service execution from start to finish—to prevent losses and ensure product delivery.Your ResponsibilitiesConduct kickoff meetings with customers and maintain continuous communication.Keep records of executions, planned versus actual progress, cost control, and customer feedback in accordance with Accelleron's rules and procedures.Negotiate with customers regarding deviations in scope and sales contracts.Drive customer satisfaction by delivering excellent service execution and efficient resource management (service engineers, spare parts, tools).Act as the single point of contact for customers during service job execution, handling scheduling, quotations, and invoicing.Coordinate, plan, schedule, and oversee all service jobs, ensuring necessary resources, spare parts, and logistics.Maintain interfaces with Operations, Technical, Services, and Sales.Manage the service order process from quotation to invoicing and cash collection.Handle reporting and documentation, ensuring timely data entry into the system.Ensure implementation of internal procedures and controls, identify and mitigate operational risks, and promote a culture of Health, Workplace Safety, Integrity, Ethics, and Operational Excellence.Cooperate with other Accelleron units and teams to harmonize service activities and maximize service sales.Your Background2–3 years experience coordinating service teams in mechanical or maintenance areas, with desirable experience in Marine, Offshore and Powerplant segments.Proven experience leading and managing maintenance/binding contracts, handling documentation, deliverables, reporting, and negotiations.Knowledge of SAP or similar ERP/CRM systems.Strong leadership, collaborative, solution-focused approach.Excellent written and spoken communication skills.Proficient in English, written and spoken.Bachelor's degree in Business Administration required; Mechanical or Industrial Engineering desirable.Bilingual and able to travel.A U.S. visa is an advantage.Your BenefitsWe offer a comprehensive benefits package that includes health insurance, life insurance, profit sharing, vacation, and professional development opportunities.Retirement Plan (Plan de Pensiones) – Provided by SuraSavings Fund (Fondo de Ahorro) – Automatic enrollment by SuraMeal Allowance / Voucher – SodexoMedical Insurance – GNP, covering employees, spouses, and single children under 25, paid 100% by the companyLife / Total Disability Insurance – GNPEmployee Assistance Program (EAP) – Workplace OptionsFuneral Expenses – Coverage for employees onlySupplemental Statutory Christmas BonusSupplemental Statutory Vacation DaysSupplemental Statutory Vacation AllowanceAdditional InformationWe look forward to receiving your application.If you want to discover more about Accelleron, visit accelleron.Com.Accelleron Data Privacy Statement: accelleron.Com/privacy-notice/candidate.#J-*****-Ljbffr