Client Service Specialist

**General information**:Country- MexicoCity- Mexico CityJob ID- *****Department- SaaSExperience Level- MID_SENIOR_LEVELEmployment Status- FULL_TIMEWorkplace Type- Hybrid-- **Description & Requirements**:We are seeking a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.It is a visible position that requires a substantive level of proactive problem solving and technical skillset.For our Support Hiring strategy, we are moving the US position to Mexico hub.Due to the complexity of our product, we need to hire a CSS with a technical profile to support more efficiently our customers.A Day In The Life Typically Includes**:Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.- Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements- Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers' relationships.- Administer customer training on various functions.- Document support procedures and solutions for common issues- Assist with training team members.** Basic Qualifications**:Customer management skills.- Verbal and written communication both in English and Spanish.- Experience in client service, account management, or a similar client-facing role.- Experience working both independently and in a team environment, which requires listening to group members, sharing knowledge and assuming responsibility_ _to ensure success in any efforts.** Preferred Qualifications**:Experience with supply chain management and/or logistics management.- Experience with Freight Forwarders, Logistics Service Providers and Carriers.- Experience with International Trade, Incoterms.- Experience with EDI or technical mapping.- Project management experience.Location: Hybrid - 3 days in office-- **About Infor**-Infor is where ambition meets impact.Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems.it shapes industries, unlocks opportunities, and creates real-world impact for billions of people.At Infor, you're not just building a career.you're helping to build what's next.-Infor is a global leader in business cloud software products for companies in industry specific markets.Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.**Our Values**-At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.-We have a relentless commitment to a culture based on PBM.Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.--**Fraud Awareness**-We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment.Please read our guidelines and protect yourself from recruitment scams.-**Fraud Privacy Policy**-We value your privacy at Infor.