It Operations Analyst

hace 3 semanas

Guadalajara, México Koch Business Solutions A tiempo completo

**Description**We are seeking a motivated and innovative IT Operations Analyst to help advance our Operational Excellence strategies in support of our vision.The IT Operations Analyst is expected to work with third party providers, monitor performance, troubleshoot incidents, performance issues and outages, and provide a superior client experience.Through monitoring and troubleshooting, the IT Operations Analyst will develop knowledge of the Koch Industries environment and will get opportunities to carve out a career path for themself within the organization.Working closely with global colleagues and customers will provide significant global exposure to employees.**What You Will Do In Your Role**- Working in a large-scale infrastructure environment under mínimal supervision performing tasks per predefined documented procedures- Working with third party vendors both during routine deployment and outages providing first level troubleshooting and problem resolution including defined escalation processes- Ensuring escalations are handled in a professional, consistent, and relentless manner- Documenting, tracking and monitoring various platform issues including environmental and access to data centers- Working in a small team environment interfacing with multiple companies, customers, locations and time zones Engaging in opportunities to expand on existing skillset in attempt to increase knowledge and reduce learning curves**What You Will Need To Bring With You**:- 2+ years supporting a network environment- 2+ years supporting a hosting environment- Experience working with ticketing/incident management systems (ie; Service Now)- Experience working with network/systems monitoring tools (ie: Logic Monitor)- Good Communication Skills.Coordinate with Customers, 3rd Parties and internal teams to resolve day to day L1 issues and escalations- Good critical thinking/prioritization abilities**W**hat Will Put You Ahead**:- Bachelor's/Master's degree in Computer Science/Information Technology- Prior Networking and Computing experience+ (IT Generalist)- Experience working with complex enterprise WAN/LAN/Wireless environments, including the following topologies and protocols: BGP, OSPF, HSRP, STP, Access Point basic knowledge.- Experience working with complex enterprise hosting and server virtualization platforms (VMware/AWS Cloud)- Experience with the administration and troubleshooting of large enterprise networks/datacenters or large managed service provider networks- Experience with Software Defined Networking (WAN) Experience with Ansible, PowerShell, Python, Chef, APIs or similar automation/scripting tools**Other Considerations**:- Will be required to participate in a support shift rotation covering 7-Days per week/365 days per year.Includes working on Saturdays/Sundays with days off during the week (40 hrs/Week)

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