Sr. Program Manager, Customer Experience Mexico
hace 3 semanas
6+ years of experience in Customer experience- 3 years of experience as a Program or Project Manager- 3 years of experience in using data to drive strategies- 3 years of experience influencing stakeholders- English Advanced (C1+)- Bachelor's degree- This is not a remote position, onsite assistance is required 5 times per week.Key job responsibilities- Act as the point of contact for CS for Mexico Customer Experience (CS) projects and the following teams: Retail, Fulfillment Centers, Logistics, Technical Teams, Seller Support, Knowledge Management, Fraud, Payments.- Complete analysis of processes and procedures with a mind to continue improving the Customer Experience and key Metrics, with the fina goal of identifying customer pain points and proactively drive improvements.- Identify and challenge any negative effects on the Customer Experience prior to new launches.- Manage customer-impacting issues as they come up in a troubleshooting mode, which includes, but not limited to: proactively engage with mass communications, work on any urgent and/or uprising tickets that may affect customer experience or primary KPIs and advise on proper actions and follow-up to take to resolve said issues.- Provide analysis to management on customer experience impacting issues.- Act as a networking bridge between the CS and business teams, as well as keeping them informed of changes in and outside CS that have impact on customer experience.- Customer Experience Management experience.- Customer Service Management experience.- Project/program management experience and/or key contributor for a site/service launch.- Previous experience with Six Sigma and/or Lean tools and methodologies.
-
Customer Experience Manager
hace 3 semanas
Xico, México High Flow A tiempo completoAcerca del puestoCustomer Experience Manager - MéxicoSobre nosotrosSomos una consultora de Executive Search con presencia en LATAM.Nos reconocen por nuestro equipo senior, la calidad de nuestros servicios y la especialización por áreas.Somos un equipo joven, vibrante, enérgico y apasionado por lo que hacemos.Ayudamos a las empresas a encontrar al talento...
-
Program Manager, Fulfillment Experience
hace 3 semanas
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo2+ years of program or project management experience- Bachelor's Degree- 2+ years of progressive responsibility in program or project management- Demonstrated skill at building relationships- Demonstrated ability to work in a fast-paced, deadline-oriented work environment- Excellent English & Spanish written and verbal communication skills- Strong...
-
Program Manager Seller Experience, Amazon Marketplace Mx
hace 3 semanas
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo**DESCRIPTION**:Are you passionate about transforming both customer and seller experiences through data-driven insights?We're seeking an experienced Program Manager to join our Experience Strategy team in Mexico City.In this role, you will orchestrate market research and competitive analysis programs across Amazon Mexico's.You'll coordinate research...
-
Mexico Sr Customer Solutions Manager, Csm Mexico
hace 3 semanas
Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced...
-
Payments Affordability Program Manager — Mexico
hace 3 semanas
Xico, México Amazon A tiempo completoA global technology company in Mexico City is seeking a Program Manager to lead a key affordability program.The role demands strong analytical abilities, stakeholder management, and experience in driving initiatives from inception to launch.The ideal candidate will bridge business and technical needs while ensuring an exceptional customer...
-
Sr. Program Manager, S&Op
hace 3 semanas
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoBachelor's degree- 5+ years of supply chain experience- 5+ years of managing stakeholders in cross-functional project experience- 5+ years of program or project management experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 5+ years...
-
Xico, México Ellation, Inc. A tiempo completoTraining & Quality Assurance Program Manager, Customer ExperienceAbout CrunchyrollFounded by fans, Crunchyroll delivers the art and culture of anime to a passionate community.We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave.Whether that experience is...
-
Sr Product Manager, Customer Experience, Consumables
hace 3 semanas
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo5+ years of product or program management, product marketing, business development or technology experience- Experience with end to end product delivery- Experience as a product manager or owner- Bachelor's degree or certificate of completion of studies required- At least 8+ years of professional background- Fluent in both, English and SpanishDo you want to...
-
Customer Experience Manager
hace 3 semanas
Xico, México Bebeecustomerengagement A tiempo completoWe're seeking a Customer Experience Manager to join our team.The ideal candidate will be passionate about delivering customer-centric solutions and driving business growth through data-driven loyalty strategies, customer retention, and leading dynamic teams.ResponsibilitiesDesign and optimize customer journeys, omnichannel campaigns, and loyalty...
-
Manager Customer Experience
hace 3 semanas
Xico, México Green Concept A tiempo completo**Vacante para la empresa Green Concept en Álvaro Obregón, Ciudad de México**:Empresa internacional especializada en mejorar la Experiência del Cliente (CX) solicita:**MANAGER CUSTOMER EXPERIENCE****Requisitos**:Licenciatura en Administración, Marketing, Economía, Actuario/ao Ingeniería.Idealmente con Maestría en Marketing y/o MBA.Excelente...
