Quality Analyst
hace 2 semanas
The**Quality Analyst** is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and/or external systems.**Core Responsibilities**:- Conducts audit per agent on a daily basis- Submits End of Shift Report- Attends the Weekly Business Review with Campaign TL/OM/Client- Holds calibration sessions with the assigned team/campaign- Conducts side by side monitoring- Performs coaching sessions with agent/s and TL- Submits weekly and monthly quality reports- Identify any potential quality issues per defined process and escalate quality issues immediately to management- Isolate and report defects; verify defect fixes- Other duties as assigned - it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.**Skills and Abilities Required**:- Possess a solid understanding of process flow and development- Strong analytical thinking and problem-solving skills- Ability to design, write, test, and document efficient testing solutions to meet customer needs- Ability to change process execution during product line testing- Ability to manage multiple projects and adapt to changing priorities- Ability to thrive in a fast-paced, team-oriented work environment- Strong written and verbal communication skills- Keen attention to detail- Ability to work with mínimal supervision and demonstrate initiative and good judgment- Ability to establish and maintain effective working relations with a wide variety of individuals- Ability to represent the company in a positive and professional manner- Ability to work well both independently and as a member of a team**Educational Background and Desired Experience**:- At least 2 years in college (BS or BA preferred)- Minimum of 1-year experience as Quality Analyst**About Us**TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech.As of June 30, ****, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.We welcome applicants of different backgrounds, demographics, and circumstances.Inclusive and equitable practices are our responsibility as a business.TaskUs is committed to providing equal access to opportunities.If you need reasonable accommodations in any part of the hiring process, please let us know.
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Quality Analyst Wise
hace 2 días
Tijuana, México TaskUs A tiempo completoReady to Make a Ridiculous Move? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! What does a Quality Analyst really do? Think of yourself as someone who will...
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Quality Analyst Wise
hace 2 días
Tijuana, México TaskUS A tiempo completoReady to Make a Ridiculous Move? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! What does a Quality Analyst really do? Think of yourself as someone who will...
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Quality Analyst
hace 2 semanas
Tijuana, México TaskUS A tiempo completoThe **Quality Analyst** is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility...
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Quality Assurance Analyst
hace 2 semanas
Tijuana, México Seguros Confie A tiempo completo**Job Information**:Department Name- ALLIANTJob Type- Full timeService Now Ticket- INC Industry- CommunicationsModality- HybridWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 05/07/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010The Quality Assurance Analyst is responsible for monitoring and evaluating...
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Quality Assurance Analyst
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Tijuana, México Seguros Confie A tiempo completo**Job Information**: Department Name - ALLIANT Job Type - Full time Service Now Ticket - INC1242356 Industry - Communications Modality - Hybrid Work Experience - 0-1 year Assigned Recruiter Contact Date Opened - 05/06/2025 City - Tijuana State/Province - Baja California Country - Mexico Zip/Postal Code - 22010 The Quality Assurance Analyst is...
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Quality Analyst Manager
hace 5 días
Tijuana, México Cyber City Call Center A tiempo completoJob Title: Quality Analyst Manager Location: Onsite in Zona Centro, Tijuana, Baja California, Mexico Company: CyberCity Call Center Hours: Monday to Friday from 9 AM to 6 PM Compensation: Basic package of 5k plus bonuses. About Us: We are a leading call center specializing in customer service, back office, Sales and Billing. We leverage our expertise, with...
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Lunes a Viernes Quality Analyst Services Tijuana
hace 3 días
Tijuana, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tijuana, Baja California**: trabaja para nuestros clientes *Recluitment Quality Analyst* ZONA: Presencial Zona Urbana Tijuana. ¤ Inglés conversacional ¤ Secundaria terminada ¤ No estar estudiando ¤ Experiência 1 año en callcenter ¤ Disponibilidad de horario y de *contratación inmediata* ¤ Sin límite de edad...
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Lunes a Viernes Quality Analyst Services Tijuana
hace 2 días
Tijuana, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tijuana, Baja California**:trabaja para nuestros clientes*Recluitment Quality Analyst*ZONA: Presencial Zona Urbana Tijuana.¤ Inglés conversacional¤ Secundaria terminada¤ No estar estudiando¤ Experiência 1 año en callcenter¤ Disponibilidad de horario y de *contratación inmediata*¤ Sin límite de edad*Quality...
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Quality Analyst
hace 7 días
Tijuana, México Rockpoint Legal Funding A tiempo completo**Position Description**: The QC Specialist will report to the Product Manager and is responsible for the development, review and performance of internal Quality Control procedures, as well as reporting on the same. Work performed will include coverage of functional and operating units, focusing on financial and operational processes. **Responsibilities and...
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Tijuana Quality Analyst
hace 2 días
Tijuana, México Agencia de Reclutamiento TRES R A tiempo completotrabaja para nuestros clientes AGENTE BILINGÜE / Servicio Al Cliente backoffice ZONA ENTREVISTA: Zona Urbana Tijuana. ¤ Inglés conversacional ¤ Secundaria terminada ¤ No estar estudiando ¤ Experiência en callcenter ¤ Disponibilidad de horario y de contratación inmediata ¤ Sin límite de edad Reclutamiento Quality Analyst - Supervisar y...
