Quality Analyst Wise

hace 2 días

Tijuana, México TaskUS A tiempo completo

Ready to Make a Ridiculous Move?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

What does a Quality Analyst really do?

Think of yourself as someone who will work alongside Team Leads, supporting Teammates with ways to improve the customer experience.

As a Quality Analyst, you will organize and implement a quality assurance platform to keep a record of KPIs: CSAT, quality scores, attendance, and productivity of all Teammates. You will audit interactions, report, analyze, and present findings to campaign leaders and clients. You will also make recommendations for ways to improve upon the opportunities found and existing processes to improve the overall customer and employee experience., You will cultivate ongoing relationships through follow-ups, daily check-ins, and collaborate on weekly reports with the operations leaders summarizing KPIs and identify areas for improvement.
Do you have what it takes to be a Quality Analyst?

**Requirements**:
What are we looking for?

We need someone with some relevant Customer Service experience. Someone with a burning desire to analyze and uncover patterns in data that will influence process improvement. Exposure to quality tools is preferred.
Now let's get technical. We're looking for someone who is a confident communicator and is able to build rapport. Someone who has an adaptive capacity, and is a self-starter/initiator. Someone who is coachable, data/analytics-driven, focuses on quality/accuracy, and someone who is a critical thinker/problem-solver, and accountable. Knowledge of Power BI, Tableau, or other analytics platforms is a plus.
What else? Well, we need someone who is proficient in using helpdesk software (Salesforce, Zendesk, and, Maestro experience is a plus). You also must be available to work weekends and holidays.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

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