Remote Maintenance Dispatcher

Join a Team That Gets Stuff DoneWe're not just looking for anyone - around here, we move fast, communicate clearly, and make stuff happen. Sound like your kind of environment?Are you:Someone who takes ownership of your work and doesn't rest until the job is done right?Naturally organized, with a system for everything and a drive to keep things running smoothly?Someone who thrives under pressure-staying calm, focused, and solutions-oriented even when things get hectic?Confident leading people, giving direct feedback, and holding others accountable?Able to coach technicians, address performance issues, and ensure standards are met every day?At GC Realty & Development, we believe in accountability, proactive problem-solving, and exceptional service. We're seeking aMaintenance Dispatcher who is also a strong people-leader- someone who thrives in a fast-paced environment and can drive technician performance while keeping operations running smoothly. If you're highly organized, tech-savvy, and results-driven, this could be your perfect fit.What We OfferBase Pay: Starting at $10 USD per hour, withup to 20% additional monthly compensationbased on performanceProfessional growth support:GC Realty allocates an annual budget to reimburse team members for approved professional development-such as training programs, certifications, or skill-building courses that enhance performance in the role.Remote flexibility:Work from the comfort of your home while being part of a collaborative, high-performing team.Strong company culture:We value ownership, transparency, and continuous improvement. You'll join a team that works hard, supports each other, and celebrates success together.10 days of accrued PTO in the first year6 US holidays plus your birthday offRole OverviewAs aMaintenance Dispatcher, your primary responsibility is tolead and manage a team of maintenance technicians.You will set daily expectations, provide coaching, hold technicians accountable to performance and documentation standards, and ensure they deliver high-quality work on time.You will also coordinate daily maintenance operations-assigning work orders, prioritizing urgent requests, and serving as the central point of communication to keep technicians, residents, and internal teams aligned.Key ResponsibilitiesLeadership & AccountabilitySet daily expectations for technician start times, routes, documentation, and communication.Provide real-time coaching and feedback to improve technician performance.Address missed appointments, delays, incomplete notes/photos, or communication issues immediately.Document performance concerns and partner with leadership when corrective action is needed.Dispatching & OperationsSchedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders.Monitor technician progress, update job statuses, and communicate changes across teams in real time through AppFolio, Podio, and internal channels.Communicate proactively with residents to confirm appointments, share updates, and manage expectations.Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders.Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts.Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements.Required Qualifications5+ years of experience in dispatching, scheduling, field service coordination, or maintenance operations.Proven ability to manage and dispatch3-5 technicians simultaneouslywhile holding them accountable and minimizing downtime or overlap.At least 3 years (5 preferred) of direct people management experiencein a performance-driven role, including coaching, holding standards, and documenting corrective action.Strong understanding of maintenance operations, repair timeframes, material/labor considerations, and technician skill alignment.Advanced English communication skills, both written and verbal.Reliable high-speed internet connection ******* Mbps download / ***** Mbps upload), dual-monitor setup, and functioning camera/microphone.Preferred QualificationsFamiliarity withAppFolio, ServiceTitan, Podio, or other work order/field service management systems.Experience coordinatinghigh-volume work orderswhile balancing technician availability, resident needs, and operational priorities.Prior experience inproperty managementor facilities maintenance.Demonstrated ability toidentify operational bottlenecksand suggest or implement process improvements.Strong analytical skills and comfort working withKPIs, performance dashboards, and productivity metrics.Experience communicating with residents, clients, or customers in a service-oriented role.Ready to Lead?If you'rea proactive leader who thrives in fast-paced environmentsand isn't afraid to hold a team accountable, we want to meet you.Apply todayand show us why you'd be a strong fit for this role.Any employment offer is contingent upon the successful completion of a criminal background check, and professional reference checks.Job Posted by ApplicantPro