Customer Service Representative
hace 3 semanas
Join a dynamic and expanding property management company making waves in the New York real estate market. We’re looking for a proactive, bilingual executive assistant to support our team by managing communication, tracking workflows, and helping ensure everything runs on time. If you’re organized, detail-focused, and a natural problem solver, this role could be your perfect match What You'll Do Track tasks and updates in Airtable for two property managers and keep things on schedule. Manage inboxes and serve as the main communication link between property managers, tenants, supers, and internal teams.
Answer and triage incoming tenant and vendor calls, passing information to the right department. Submit and manage ManageGo tickets, including follow‑ups and escalations. Coordinate with supers (many Spanish‑speaking) for updates, inspections, and treatments. Help schedule services and assist tenants who need help submitting requests or using digital tools.
Who You'll Work With You’ll work side‑by‑side with experienced property managers, serving as their right‑hand support in a fast‑paced environment. You'll also collaborate with supers and internal teams to ensure clear communication and seamless coordination across departments. Who We're Looking For Learns Quickly & Retains Information: Someone who picks up new tasks fast and doesn’t need things repeated multiple times. Highly Organized & Detail‑Oriented: Able to keep track of multiple priorities and ensure tasks are completed correctly and on time.
Fluent in Spanish: Must be able to communicate effectively in Spanish. Strong Communicator: Able to manage and relay information effectively between teams. Proactive & Not Afraid to Ask Questions: If something is unclear, you ask—no hesitation. Technical Requirement: Must have dual monitors to efficiently manage multiple workflows.
Experience
General work experience is required.
Experience
as an executive assistant, in NY real estate, or customer service representative is a plus, but not necessary.
Why Join
Us Impact: Be at the heart of daily operations by supporting both tenants and staff, ensuring that everyone stays informed and connected. Culture: We value responsiveness, initiative, and clear communication – all while maintaining a supportive and respectful remote team environment. Enjoy preset salary growth and weekly salary payments. 100% work‑from‑home flexibility. Schedule: Mon - Fri 9:00 AM - 5:00 PM EST Employment Type: Full‑time How to Apply Click Apply to start your application.
Come and make a difference in tenant services We are an equal opportunity employer and value diversity at our company. #J-18808-Ljbffr
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