Customer Engagement Manager

hace 2 semanas

Ciudad de México, Ciudad de México App Samurai Inc A tiempo completo

Storyly is the only user engagement platform that brings stories to your mobile app. You can integrate into your app easily, create stories for your users, and track results. With native SDKs and dedicated dashboards, Storyly opens up limitless engagement, conversion boost, and monetization possibilities for apps. Apps that integrate with Storyly have proven to amplify the mobile experience that leading to more engaged users with higher retention and monetization.

On a daily basis, you'll be working with global-scale brands, app owners, to make sure they get the best out of Storyly features. This involves, creating content strategies or best practices based on their goals & objectives, analyzing the performance of their content on Storyly to maximize the value, exploring the mobile marketing world to generate new insights and inspirations for the customers, eventually targeting churn zero and maximum customer satisfaction.

Within one day, the Storyly customer engagement manager can make a dashboard demo to the largest retail app of Mexico, can work on the content strategy with a multi-country content platform app, can create a case study out of the conversion-boosting impacts of Storyly for an e-commerce giant, or renew the contract of a world's largest dating app by showing them why Storyly is indispensable for their success.

  • Help marketing and product teams to make the most out of Storyly by onboarding and supporting them with integrations and optimizing their performance with interaction reports
  • Able to build long-term relationships with the customers with Business Reviews by going above and beyond proactively which results in case studies.
  • Able to improve NRR with a wide range of feature combinations and position Storyly as a must-have tool. 
  • Design and present inspirational custom product demos & slides based on the requirements
  • Create custom slide decks to assist proof-of-concept efforts 
  • Follow up on the activities of the customers through Storyly dashboard, proactively investigate whether they benefit from the product fully, and offer them alternative use scenarios accordingly with "churn zero" as the main KPI
  • Be responsible for the overall account management of Storyly customers, from follow-ups to custom problem solving, etc.
  • Be an active crawler for and creator of alternative best-practices of Storyly features for current, and potential customers for inspiration.
  • Analyze the performance of Storyly, through the analytic tools of the Storyly users (including but not limited to Google Analytics, Firebase, Mixed Panel, and Amplitude), and generate actionable insights to maximize the benefit that users get from Storyly.
Who You Are
  • You are experienced with improving in-app user engagement on a mobile app
  • You have 5 or more years of experience working at mobile attribution partners (MMPs), or mobile engagement analytics vendors, or e-commerce retail apps with a background in Account Management
  • Although an engineering degree is not required, you are mobile tech-savvy and can explain terms like SDKs, APIs, engagement metrics, user segmentation, or limitations of certain mobile operating systems
  • You are proficient in Excel and familiar with mobile analytic tools like Google Analytics, Firebase, Amplitude, etc
  • You have excellent written and verbal communication skills
  • You enjoy learning as well as sharing new information
  • You have experience in creative strategy building in the past
  • As an account manager, you are well organized and you can plan proactively with attention to detail
It's a plus if you've one or more of the following:
  • Experience with mobile CRM tools, analytical tools, engagement tools
  • Experience in marketing, branding campaigns
  • Experience in the strategy department in creative agencies
  • Experience in verticals such as e-commerce, finance, and utility
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