Onsite Customer Service Agent

hace 2 semanas


Reynosa, México Johnson Controls International A tiempo completo

What you will do:

Assure and improve communication between the warehouse and the Customer Service team.

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?

  • Order input in SAP (different order types)
  • Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
  • Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
  • Maintenance of planned shipping days (delays, customer requests, etc)
  • Handle customer order cancellations (DOA)
  • Monitor call-off orders
  • Issue internal complaint and RMA if required. (Salesforce/SAP)
  • Send customer receipt confirmation of complaint
  • Follow up and coordinate internally on solution and corrective actions
  • Inform customer about corrective actions or escalate/involve account manager
  • Action on solution and corrective actions
  • SAP and Salesforce credit-note procedures (DOA)
  • Handle customer questions on deliveries, delays, problems, etc.
  • Follow-up on pending basic quotes
  • Coordinate approach with Inside/outside sales representative
  • Handle customer questions effectively and in a service-oriented manner
  • Follow up on actions requested in sales representatives call reports
  • Inform customers about changed delivery times and equivalent products
  • Case management in Salesforce
  • Support debtor control on collecting accounts receivable
  • Keep customer details and price agreements up-to-date.
  • Collect, share and document leads, projects, competitor details

What we look for:

  • Fluent in English (conversational)
  • Customer-oriented experience with a focus on details
  • PC skills – MS office
  • Communication and interpersonal skills
  • Problem-solving
  • Experience in international calls
  • SAP (desirable)



  • Reynosa, México Johnson Controls A tiempo completo

    What you will do: Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order input in SAP (different order types) ...


  • Reynosa, Tamps., México Johnson Controls International A tiempo completo

    What you will do: Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order input in SAP (different order types) Send...


  • Reynosa, Tamaulipas, 88790, México Johnson Controls International A tiempo completo

    What you will do: Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order input in SAP (different order types) Send order...


  • Reynosa, Tamaulipas, MX Johnson Controls International A tiempo completo

    What you will do:Assure and improve communication between the warehouse and the Customer Service team.Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order input in SAP (different order types)Send order...

  • Customer Service

    hace 1 mes


    Reynosa, México BBB Industries DC Parque Colonial A tiempo completo

    **REQUIREMENTS**: - Minimum 1 year of Customer Service Experience - Bilingüe (English and Spanish) - Strong Comunication and Organizational Skills - Ability to thrive in a team-oriented work environment - Control of documented information (BBB Internal). **KNOWLEDGE IN**: - Product Knowledge - Data base management - Microsoft Office - Business Software...


  • Reynosa, México BBB Industries DC Parque Colonial A tiempo completo

    COMPAÑÍA MAQUILADORA DEDICADA A LA REMANUFACTURA DE PIEZAS ELECTRICAS PARA LA INDUSTRIA AUTOMOTRIZ UBICADA EN EL PARQUE INDUSTRIAL COLONIAL: **CUSTOMER SERVICE REPRESENTATIVE** - Technical career/related bachelor's degree - Minimum 3 years of Customer Service experience **ACTIVITES**: - Verify the accuracy of customer orders. - Initiates the action...


  • Reynosa, México Instrumentation, Controls and Vision Sys A tiempo completo

    Summary of the possitionThe Customer Service Manager will lead a team of Customer Service Representatives and oversees all daily operations of order entry, production planning, and logistics to ensure the optimum balance between meeting external and internal requirements. The role is responsible for the supervision and the processing of customer orders,...


  • Reynosa, México WELLS MANUFACTURERA DE MEXICO A tiempo completo

    _**Wells Manufacturera de México, S.A. de C.V. Dedicated to the manufacture of Automotive Parts for the ignition system and with a presence in Reynosa for more than 30 years, it’s looking for talent for the following position**:_ ***CUSTOMER SERVICE RESPRESENTATIVE*** **Summary**: This position is responsible for being the liaison between the knock...


  • Reynosa, México WELLS MANUFACTURERA DE MEXICO A tiempo completo

    _**Wells Manufacturera de México, S.A. de C.V. Dedicated to the manufacture of Automotive Parts for the ignition system and with a presence in Reynosa for more than 30 years, it’s looking for talent for the following position**:_ ***CUSTOMER SERVICE RESPRESENTATIVE*** **Summary**: This position is responsible for being the liaison between the knock...


  • Reynosa, México Humaniq Headhunters A tiempo completo

    Develop and maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management and special projects.Ensure customer instructions and inquiries are promptly fulfilled according to Company and customer specificationsEnter and verify data...


  • Reynosa, México PACKAGING SOLUTIONS AND LOGISTICS DE MEXICO A tiempo completo

    **Customer Service Representative**: **Requisitos**: Ingeniero Industrial o a fin Bilingüe Proactivo, Negociador, Sentido de urgencia, Buena comunicación en todos los níveles. **Experiência en**: Atención a clientes Conocimientos y aplicación de Forecast Introducción de Nuevos Productos Habilidades en paquetes computacionales (Word, Excel, Power...


  • Reynosa, México nVent A tiempo completo

    We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: The Residential Customer Service Representative supporting the Nuheat product...


  • Reynosa, México Johnson Controls A tiempo completo

    What you will do: Interact with customers to address their concerns, answer their questions and assist them with their needs. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and time How you will do it: Monitor the customer backorders in conjunction with...


  • Reynosa, México nVent A tiempo completo

    We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.WHAT YOU WILL EXPERIENCE IN THIS POSITION:The Residential Customer Service Representative supporting the Nuheat product...


  • Reynosa, Tamaulipas, MX Johnson Controls International A tiempo completo

    What you will do: Interact with customers to address their concerns, answer their questions and assist them with their needs.Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and timeHow you will do it: Monitor the customer backorders in conjunction with Customer, Warehouse,...

  • Customer Service Rep

    hace 5 días


    Reynosa, México Motorola Solutions A tiempo completo

    Job Description We are a leader in the Repossession industry. We are seeking a detail oriented, driven Administrative Processor to join our team. The position will involve processing client/agent requests while you manage a high call volume. This position requires a highly motivated individual with a strong ability to work independently to complete...

  • Service Desk Agent

    hace 1 mes


    Reynosa, México Motorola Solutions A tiempo completo

    Company Overview At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to...


  • Reynosa, México Albéa A tiempo completo

    **Supply chain**: **West Coast Customer Service and NPL Coordinator**: - Reynosa - , Mexico- Posted On 30 May 2024 - Experience - Experienced- Type of contract - Permanent- Type of job - Supply chain**About Albea & the Product line that is recruiting** Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our...

  • Service Desk Agent

    hace 3 semanas


    Reynosa, México Corning A tiempo completo

    Requisition Number: 63233 Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and...

  • Service Desk Agent

    hace 3 semanas


    Reynosa, México Corning A tiempo completo

    Requisition Number: 63233 Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and...