Associate Manager, Claims Management
hace 3 semanas
This associate manager of claims management, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division.
The team is responsible for resolving OS&D issues for our customers.
This role is approximately 50% leadership and 50% hands-on work.
What you'll do - Supervise day-to-day activities of team members who process OS&D activities
- Ensure team members meet their daily goals
- Monitor individual and team member performance
- Track volume (throughput), productivity (performance), and quality of work performed
- Generate and share ideas that lead to process improvement (efficiency) and/or customer experience improvement
- Analyze OS&D activities to report trends and share ideas for cost containment or reduction of OS&D occurrences
- Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues
- Provide carriers and customers with top-tier service and respond to requests in a timely manner
- Use multiple systems to process issues (MyEZClaim, transportation management system, carrier websites, customer portals, etc.)
Basic qualifications
- Minimum two years of experience in logistics
- Excellent English language skills - verbal and written
- Bachelor's degree
Preferred qualifications
- 2+ years OS&D experience
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