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Global Customer Account Manager
hace 4 semanas
Wake up each day to be part of a **movement**.
A movement to make an impact.
A movement to go for it.
A movement to_ provide solutions_.
A movement to _be empowered_.
A movement to _do the right thing._
**our people deliver.**
Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.
**_
Forbes names AIT Worldwide Logistics one of America's Best Employers in 2021
_**_Come join us at AIT and see why our employees rank us among the best places to work._**
**Position Overview**:
AIT is seeking a talented **_Global Customer Account Manager_** responsible for managing the company's relationships with consumers and other businesses.
They are also in charge of making sure their company is strategically positioned to engage new clients.
**What You Will Be Doing Day-to-Day**:
- Responsible for developing, leading, and managing key accounts
- Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
- Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met.
- Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations
- Analyze account data and provide predictions to management.
To include assistance or creation of MBR and QBR data to meet or exceed global sales and client expectations.
- Review account budgets and pricing, improving cost effectiveness
- Assisting global sales staff and offices with customer relations and resolution of freight issues
- Other duties and responsibilities will be assigned as business demands deem necessary.
**What We Look for in Teammates**:
- A team player who works well with others - being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
- Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
- Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
**Other Skills We Hope to See**:
- 7+ year's relevant business to business sales experience, Account Management or Sales experience in Supply Chain Industry preferred
- CargoWise, AS400, dangerous goods and ITAR experience is a plus.
- Working understanding of ocean, imports and exports needed (extensive work experience in one or more required).
- Proficient in MS Word, Excel, and other MS Office software.
- Ability to multi-task with strong attention to detail
- Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies.
- Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe.
- Ability to problem solve and be solution oriented in a fast pace and high volume environment.
- Excellent negotiation, communication, organizational and planning skills.
- Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges.
**What AIT Can Offer You**:
- Growing company with a record year in performance that continues to scale
- Extremely lucrative sales commission programs in the industry
Hands-on and passionate CEO who understands the importance of hiring great talent - passionately caring for co-workers is a Core Value
- Laid-back and open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunity for advancement
- Competitive compensation package including auto allowance
- Full line-up of benefits
- Tuition assistance
- Volunteer program - it's also a Core Value - we actively engage in our communities
**About AIT Worldwide Logistics**:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods.
For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.
Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget.
With expert teammates staffing more than 85 worldwide locations in
