Application Support Agent

hace 6 días


Monterrey, Nuevo León, México Prohiring A tiempo completo

**Vacante para la empresa PROHIRING en Monterrey, Nuevo León**:
Consultoría PROHIRING solicita **APPLICATION SUPPORT AGENT** para proyecto por tiempo indefinido **100% REMOTO (HOME OFFICE).
**

**Requisitos**:

- Licenciatura o Ingeniería en Sistemas, Telecomunicaciones o afín.
- 1+ años de experiência en mesa de ayuda.
- 1+ años de experiência en soporte Remoto para Troubleshooting issues del producto (aplicación y datos).
- 1+ años de experiência en database server, web server, y redes para minimizar riesgos.
- 1+ años de experiência en documentación de usuario.
- Manejo de MacOS (MacBook).
- Desarrollo básico de scripts en Linux (bash).
- Microsoft Office, SharePoint, ITL.
- Inglés conversacional INDISPENSABLE.
**FUNCIONES**:

- Soporte de 2o Nível.
- Asegurar la resolución de problemas de servicio y solicitudes de cambio.
- Gestionar la carga de trabajo de tickets.
- Escalación de problemas y ofrecer soluciones.
**SE OFRECE**:

- Sueldo mensual libre negociable de $20,400.00 a $24,000.00 de acuerdo a experiência.
- Horario de Lunes a Viernes de 9:00 a 17:00 horas con hora de comida.
- Seguro de Gastos Médicos Mayores.
- Asignación de equipo laptop para funciones.
- Modalidad 100% REMOTA (HOME OFFICE).
**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Tecnología / Internet

**Industria**:
Desarrollo de Software / Programación

**Habilidades**:

- soporte remoto
- mesa de ayuda
- ITL



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