Application Support Agent

hace 5 días


Monterrey, Nuevo León, México Prohiring A tiempo completo

Empresa del giro de Tecnologías de la información solicita **Application Support Agent **para asignación por tiempo indefinido 100% remoto.
**Requisitos**:

- Licenciatura o Ingeniería en Sistemas, Telecomunicaciones o afín.
- 1+ año de experiência en mesa de ayuda, atención de Clientes y soporte
- Remoto.
1+ año de experiência en soporte remoto para Troubleshooting issues del producto (aplicación y datos), database server, web server, y redes para minimizar riesgos.
- Manejo deMicrosoft Windows, Microsoft Office incluyendo Excel, Access y Sharepoint (intermedio/avanzado).
- Experiência en redes de datos (TCIPv4, TCPIPv6, Protocolos de red).
- Inglés conversacional indispensable.
**FUNCIONES**:

- Brindar asistencia telefónica a clientes de software de aplicación.
- Manejo de carga de tickets para soporte a diversos clientes, escalando problemas donde sea apropiado y proveer soluciones.
- Soporte a actualizaciones de productos y servicios.
- Comunicar y escalar fallas de servicio críticas a travez de Senior Management teams.
**SE OFRECE**:

- Sueldo negociable de $18,000.00 a $20,000.00 mensuales libres de acuerdo a experiência.
- Horario de Lunes a Viernes de 8:00 a 17:00 horas.
- Trabajo 100% remoto (home office).
- Prestaciones de ley.
- Seguro de Gastos Médico Menores.
- Seguro de Gastos Médicos Mayores.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $18,000.00 - $20,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas
- Turno matutino

Prestaciones:

- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Trabajar desde casa

Pregunta(s) de postulación:

- La vacante requiere inglés 100% conversacional NO TE POSTULES SI NO HABLAS INGLÉS, se te va a evaluar en llamada, cuentas con este nível de inglés?
Educación:

- Licenciatura terminada (Deseable)

Experiência:

- mesa de ayuda, atención de Clientes y soporte Remoto.
: 1 año (Deseable)
- soporte remoto para Troubleshooting issues: 1 año (Deseable)
- soporte remoto a database server, web server, y redes.
: 1 año (Deseable)
- Microsoft Windows, Microsoft Office incluyendo Excel,: 1 año (Deseable)
- Access y Sharepoint: 1 año (Deseable)
- redes de datos (TCIPv4, TCPIPv6, Protocolos de red): 1 año (Deseable)



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