Customer Service Representative
hace 2 semanas
**ESSENTIAL FUNCTIONS**
Provide services that will guarantee the Customer Response Center 24/7/365 operation
Interact with Internal and External customers of Vertiv
Ensure SLA agreements with customers are meet through proper management and follow-up of Emergency calls
Create, update and close Service Requests
Manages and ensures Service Engineers requirements to access to customer's sites
Track resolution of customer reported issues
Provide administrative support to customer related areas in customer centered activities
**EDUCATION AND EXPERIENCE**
High school Degree (at least)
Preferable with Customer Service Trainings.
Familiar with call center KPIs
Conversational English level (B2)
Strong knowledge in any Call Center Tools and Systems (Cisco, Avaya, Polycom, NICE, etc.)
Experience handling customer experience issues and resolutions
Minimum 2 years of experience in Customer Service related to technology.
At least 2 years of experience in back office environment and telephone systems.
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