Help Desk B2B
hace 2 semanas
We are looking for a competent **Help Desk B2B** to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
**Responsibilities**
- Serve as the first point of contact for customers seeking technical assistance over the phone
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT web services or products
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**Requirements and skills**
- Proven experience as a help desk technician or other customer support role
- B2B experience
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field (not mandatory but prefered)
- Availability 7:00am - 4:00pm or 4:00pm - 1:00am
**We offer**:
- Base salary up to $23,760
- Performance Bonus up to $2,000
- $2,000 Hiring Bonus
- 2 days off
- All law benefits
- Food coupons
- Direct hiring
**Salary**: $18,000.00 - $23,760.00 per month
Ability to commute/relocate:
- 64710, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Call Center: 1 year (preferred)
- Tech Support, Help Desk, Service Desk: 1 year (required)
**Language**:
- English (required)
-
Help Desk B2B
hace 1 semana
Monterrey, Nuevo León, México Hro A tiempo completoWe are looking for a competent **Help Desk B2B **to provide fast and useful technical assistance on computer systems.You will answer queries on basic technical issues and offer advice to solve them.An excellent **Help Desk B2B** must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.They...
-
Help Desk B2B
hace 3 semanas
Monterrey, Nuevo León, México Hro A tiempo completoWe are looking for a competent Help desk B2B technician to provide fast and useful technical assistance on computer systems.You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...
-
Service Desk B2B
hace 5 días
Monterrey, Nuevo León, México Hro A tiempo completoWe are looking for a customer service oriented **Service Desk B2B** specialist to provide technical support to users in an efficient and accurate manner.You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas.The goal is to make sure that customer value is maintained to the...
-
Help Desk
hace 2 semanas
Monterrey, Nuevo León, México Sinttecom A tiempo completoVACANTE HELP DESKÚNETE A NUESTRO EQUIPO- Trabajo de Lunes a Viernes de 9 a 18 hrs y Sábados de 9 a 13hrs.- Preparatoria terminada- Conocimiento de Software y Web- Facilidad de palabra,, trabajo en equipo, buena presentación, actitud servicial, buena adaptabilidad al cambio.- No es necesario tener experiência, brindamos capacitación previa ---Actividades...
-
Help Desk
hace 2 semanas
Monterrey, Nuevo León, México Hro A tiempo completoWe are looking for a customer service oriented **Help Desk** specialist to provide technical support to users in an efficient and accurate manner.You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas.The goal is to make sure that customer value is maintained to the standards...
-
Help Desk Enterprise
hace 4 semanas
Monterrey, Nuevo León, México Hro A tiempo completoWe are looking for a competent **Help Desk Enterprise** to provide fast and useful technical assistance on computer systems.You will answer queries on basic technical issues and offer advice to solve them.An excellent **Help Desk Enterprise** technician must have good technical knowledge and be able to communicate effectively to understand the problem and...
-
Help Desk
hace 3 semanas
Monterrey, Nuevo León, México Sinttecom A tiempo completoVACANTE HELP DESKÚNETE A NUESTRO EQUIPO- Trabajo de Lunes a viernes de 9 a 18 hrs y sábados de 9 a 13hrs.- Preparatoria terminada- Conocimiento de Software, Web y Conocimiento en Terminales Punto de Venta Bancarias.- Facilidad de palabra, trabajo en equipo, buena presentación, actitud servicial, buena adaptabilidad al cambio.- No es necesario tener...
-
Analista De Mesa De Servicio Help Desk
hace 4 semanas
Monterrey, Nuevo León, México Macro Servicios Del Noreste S.A. De C.V A tiempo completoExperiência Mínima 1 año en atender y resolver incidentes y requerimientos de sistemas via help desk- Entrega de reportes de incidencias- Eficiencia y manejo en la atención a usuarios de todos los níveles- Conocimientos base en plataformas y sistemas operativos, servicios de conectividad y redes.- Documentando casos y problemas en el Service Desk-...
-
Technical Help Desk Professional
hace 2 días
Monterrey, Nuevo León, México Dyopath A tiempo completoWe are seeking a highly skilled Technical Help Desk Professional to join our team at Dyopath. As a key member of our Service Desk, you will play a critical role in providing exceptional customer service and supporting our clients' IT needs.Responsibilities:- Respond to customer inquiries and provide timely resolutions- Collaborate with internal teams to...
-
Help Desk
hace 2 semanas
Monterrey, Nuevo León, México Hro A tiempo completo**Vacante para la empresa HRO en Monterrey, Nuevo León**:To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering.Microsoft, Cisco, Linux or similar certification is a plus.If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details...
-
Help Desk
hace 3 semanas
Monterrey, Nuevo León, México Towa Software A tiempo completoRecién egresados Vacantes recién egresados de sistemas y carreras afinesEn TOWA estamos creciendo, es por eso que te invitamos a participar en una de nuestras vacantes para uno de nuestros clientes de USA, la posición es para trabajar 100% de manera remota.**Que necesito?**- Nível de Inglés INDISPENSABLE pues se tendrá contacto directo con USA (se...
-
Monterrey, Nuevo León, México Help Desk Informatica Hdi A tiempo completoEl equipo de Desarrollo de Help Desk Informatica Hdi busca a un profesional experimentado en desarrollo de software para trabajar en nuestros proyectos relacionados con la energía y tecnologías de punta.Sobre nosotros:Nosotros nos enfocamos en brindar soluciones innovadoras y eficientes a nuestros clientes del sector energético. Nuestro equipo es...
-
Analista Help Desk
hace 2 semanas
Monterrey, Nuevo León, México Sinttecom A tiempo completoVACANTE HELP DESKÚNETE A NUESTRO EQUIPO- Trabajo de Lunes a viernes de 9 a 18 hrs y sábados de 9 a 13hrs.- Preparatoria terminada- Conocimiento de Software, Web y Conocimiento en Terminales Punto de Venta Bancarias.- Facilidad de palabra, trabajo en equipo, buena presentación, actitud servicial, buena adaptabilidad al cambio.- No es necesario tener...
-
Analista Help Desk
hace 1 semana
Monterrey, Nuevo León, México N& S Trantor A tiempo completo**el nacional desde hace más de veinte años, basados en nuestra fuerza principal, "el factor humano"**:**Requisitos**:- Escolaridad: Ingeniería, licenciatura, técnicos en sistemas**TERMINADA o TRUNCA**:- **Haber realizado practicas o servicio social en soporte técnico o soporte remoto comprobable**:- **CERO COMPROMISOS ESCOLARES**:- **Vivir en...
-
IT Help Desk Professional
hace 6 días
Monterrey, Nuevo León, México Tata Consultancy Services A tiempo completoTata Consultancy Services is committed to providing our employees with the resources and support they need to succeed in their roles. As an IT Help Desk Support specialist, you will have access to state-of-the-art training portals and certification programs to enhance your technical skills and knowledge.BenefitsCompetitive salary and benefits...
-
It Help Desk
hace 2 semanas
Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completoCharger Logistics is a world class asset-based carrier.We specialize in delivering your assets, on time and on budget.With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.We are looking for an IT Support Technician for the Monterrey site to join our...
-
Help Desk Specialist
hace 3 días
Monterrey, Nuevo León, México Lego A tiempo completoAt the LEGO Group, we're dedicated to creating a diverse and dynamic culture of play where everyone feels valued and belongs.We're seeking a highly skilled Help Desk Specialist - HR Operations to join our team. As a key member of our HR Operations department, you'll play a vital role in providing exceptional support to our employees.The ideal candidate will...
-
Ing Help Desk
hace 1 semana
Monterrey, Nuevo León, México Macro Servicios Del Noreste S.A. De C.V A tiempo completoExperiência Mínima 1 año en atender y resolver incidentes y requerimientos de servicio.- Entrega de reportes de incidencias- Eficiencia y manejo en la atención a usuarios de todos los níveles- Conocimientos base en plataformas y sistemas operativos, servicios de conectividad y redes.- Documentando casos y problemas en el Service Desk- Soporte vía...
-
Soporte De Sistemas Y Help Desk
hace 4 semanas
Monterrey, Nuevo León, México Even Group A tiempo completo**ESTAMOS CONTRATANDO****SOPORTE DE SISTEMAS Y HELP DESK****Even Group** somos una compañía mexicana enfocada en servicios de infraestructura para el mercado de las telecomunicaciones y mantenimiento de redes de telefonía fija y móvil.**HABILIDADES TECNICAS**:- Soporte técnico de impresoras, equipos de computo, licenciamiento de software-...
-
Analista Help Desk
hace 2 semanas
Monterrey, Nuevo León, México Capsiti A tiempo completoEmpresa dedicada a la transformación digital, se encuentra en busqueda del siguiente perfilHELP DESKFUNCIONESSolucionar problemas a través del teléfono, correo electrónico, chat y/o hardware web, software y problemas operativos de la red e involucra recursos técnicos para garantizar la resolución.Aplica la comprensión y el conocimiento de los...
