Help Desk Specialist

hace 1 semana


Monterrey, Nuevo León, México Lego A tiempo completo

At the LEGO Group, we're dedicated to creating a diverse and dynamic culture of play where everyone feels valued and belongs.

We're seeking a highly skilled Help Desk Specialist - HR Operations to join our team. As a key member of our HR Operations department, you'll play a vital role in providing exceptional support to our employees.

The ideal candidate will have excellent communication and problem-solving skills, with a strong ability to work collaboratively as part of a global team.

You'll be responsible for:

  • Maintaining personnel records, including labor contracts, job history, retirement, leave records, transfers, and salary progression
  • Providing top-notch service desk support for employees on HR-related queries
  • Preparing HR employment-related paperwork according to defined templates
  • Selecting and managing HR outsourcing vendors (as needed)

To succeed in this role, you'll need:

  • 2-3 years of relevant professional experience, preferably in HR, help desk/service desk, or service process handling
  • Excellent Microsoft Office and Excel skills at an intermediate level
  • Fluency in English language
  • Familiarity with SAP HR/Finance and Workday Knowledge (an advantage)
  • A customer-centric mindset, ability to handle multiple requests, and thrive in a team environment

We offer a comprehensive benefits package that includes:

  • Family care leave options
  • Life and disability insurance
  • Wellness initiatives and programs
  • Colleague discount on LEGO products
  • Global bonus scheme
  • Hybrid work model with flexibility to work from home

We're committed to equal employment opportunity and equal pay regardless of race, color, religion, sex, national origin, sexual orientation, disability, or gender identity. Thank you for sharing our commitment to Children's Rights

We're proud to be an equal opportunity employer and an affirmative action employer. Join us in building a sustainable future and inspiring the builders of tomorrow Build your career brick by brick at the LEGO Group.


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