Assistant Manager

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Assistant Manager**

**Role Purpose**

The purpose of this role is to ensure that all cheques transactions are processed accurately without defects.

**Principal Accountabilities**
- Performing Quality Checks for the Team and providing feedback on a timely basis to avoid potential errors.
- Conducting Quality team meeting on a monthly basis and cascading the procedural updates (if any) to team and also clarifying their queries about the process.
- Reconciling the internal suspense accounts on a daily basis to maintain NIL differences.
- As part of reconciliation process, investigating on pending Credits / Debits to identify the root cause and liaising with the relevant teams to clear the pending entries to make sure accounts are with in SLA.
- Investigate and prepare the report on the link failures or high value difference by informing the Line Management and Business Area on priority with the relevant information along with the remedial action plan to clear the report without any customer impact / service failures.
- Providing training to the new members and monitoring their performance at learning time to make sure they have fully understood the process and complete the queues as per SLA’s.
- Deputizing the team in absence of Line Manager and assigning the work to staff and monitoring the queues on an hourly basis to ensure the daily volumes with NIL impact.
- Attending process related calls with Business Area and other Stake holders involved with the process to discuss any procedural changes or updates.
- Reviewing the procedures on a monthly basis to ensure they are in-line with the current scenarios and communicate with team if any changes
Requirements
- Good analytical skills and communications
- Ability to communicate and negotiate with colleagues across all levels globally - from processing staff to senior management
- Excellent inter-personal skills.
- Analytical skills - to be able to document process flows, analyze and identify areas for improvement.
- Numerical ability - to interpret large volumes of Data and MI, and use the data to make required decisions and recommendations.
- Ability to co-ordinate with multiple stakeholders, and get necessary decisions taken within desired timelines.
- Thorough and methodical in approach.
- Ability to meet tight deadlines.
- Quick to embrace and adopt Change, in a dynamically challenging environment

**Knowledge & Experience**
- Administrative tasks, MI and Risk reporting and monitoring day to day tasks.
- Ensure compliance as per audit requirements by performing the required audit checks for the processes.
- Provide additional support to the team members and line managers -Admin/Access, etc. related.
- Conducts end to end Process Training to the new Joiners
- Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
- The incumbent is expected to maintain oversight to ensure Bank’s reputation is protected.
- Participate in implementation of new technology in conjunction with Onshore Service delivery given that the Cheque business is at growth stage.
- Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements.
- Facilitate continuous improvement through the identification, implementation and sharing of best practice in conjunction with peers and line management to enhance customer experience.
- Exhibit ownership of the business.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD