Customer Service Representative Jr
hace 4 semanas
**BENCHMARK GUADALAJARA IS LOOKING FOR THE FOLLOWING PROFILE**:
Customer Service Representative Jr.
**COMPANY DESCRIPTION**:
Benchmark provides comprehensive solutions across the entire product lifecycle; leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing services. The industries we serve include: commercial aerospace, defense, advanced computing, next generation telecommunications, complex industrials, medical, and semiconductor capital equipment.
**SUMMARY**
Reporting to the Program Manager, the CSR Jr. will be responsible for assists with managing key customer accounts in all aspects of the business relationship.
**POSITION RESPONSIBILITIES**:
- Help to establish project schedule, financial parameters, and technical requirements, managing project from initiation through transfer.
- Review and communicate customer requirements, specifications, and project schedule and budget constraints to cross-functional teams.
- Review daily production schedule and identify problem areas
- Assess causes of problems and provide technical support and direction to CFT (Customer Focus Team) to resolve issues.
- Develop status reports, including project financials, ensuring project team is meeting customer requirements and measuring cost control.
- Create and maintain project plan documents, procedures, and project deliverables.
- Conduct presentations concerning specific projects/schedules, etc.
- Assist in the management of larger projects/programs.
- Interact with customers and/or functional peer group managers.
- Review status reports prepared by CFT members and adapt schedules or plans as required.
- Prepare program reports for management, customer, or others.
- Assist in metrics development and tracking.
**REQUIREMENTS**
- 1 year EMS Industry, Program Management, Order Management, Customer Service.
- Portal interaction for order management
- Assist PM on CFT and Customer Service
- Experience in logistics and support to shipment scheduling.
- Experience in follow-up/support to commercial projects.
- Advanced English (conversational).
- Advanced Intermediate Excel (File management with pivot tables and/or macros).
- Interest in developing in program management areas.
Tipo de puesto: Tiempo completo
Horario:
- Turno mixto
Prestaciones:
- Seguro de gastos médicos mayores
- Servicio de comedor
- Vales de despensa
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