Chief Concierge
hace 2 meses
**Job Number** 23040658
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
**CORE WORK ACTIVITIES**
**Maintaining Concierge Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
**Ensuring Exceptional Customer Service**
- Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Supports employees understanding of customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
**Additional Responsibilities**
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives and the peers on relevant information in a timely manner.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromi
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Chief Concierge
hace 1 mes
Ciudad de México PSC Industries A tiempo completo**Vacante para la empresa Nexum en Miguel Hidalgo, Ciudad de México**:**VACANTE: CHIEF CONCIERGE****Ubicación**: Ciudad de México**Responsabilidades principales**:- Supervisar y liderar un equipo de 3 personas.- Coordinar servicios de recogida de personas en aeropuertos.- Proporc ... Chief Concierge Chief Concierge Entrenar al equipo en cómo tratar y...
-
Concierge-chief
hace 2 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 23004995 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in accordance with...
-
Concierge-chief
hace 2 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 23153951 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in accordance with...
-
Concierge-chief
hace 4 días
Punta de Mita, México Marriott International, Inc A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, MexicoSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and...
-
Chief Concierge
hace 4 días
Valle de Chalco Solidaridad, México Nex A tiempo completoVacante para la empresa Nex en Miguel Hidalgo, Ciudad de México:VACANTE:CHIEF CONCIERGE*Ubicación: Ciudad de MéxicoResponsabilidades principales: Supervisar y liderar un equipo de 3 personas. Coordinar servicios de recogida de personas en aeropuertos. Proporcionar un servicio excepcional de concierge a los huéspedes. Mantener estándares de servicio de...
-
Chief Concierge
hace 2 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Número de Empleo** 23004995 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece...
-
Chief Concierge
hace 2 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Número de Empleo** 23153951 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece...
-
Chief Concierge
hace 4 días
Punta de Mita, México Marriott International, Inc A tiempo completoNúmero de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Management Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de...
-
Chief Concierge
hace 4 días
Punta de Mita, México Marriott International, Inc A tiempo completoNúmero de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Management Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de...
-
Chief Concierge para Hotel de Lujo en San Miguel de
hace 2 meses
San Miguel de Allende, México GRUPO HOTELERO SANTA FE A tiempo completoCHIEF CONCIERGE Para hotel y departamentos de lujo Ubicación en San Miguel de Allende, Gto. Atención a solicitudes del huésped, manejo de personal (bellboys), etc. Inglés 90% $10,000 + prestaciones de ley. Tipo de puesto: Tiempo completo, Por tiempo indeterminado Salario: $10,000.00 al mes Horario: - Incluye fines de semana - Turno de 8...
-
Chief Concierge
hace 2 meses
Ciudad de México INTEGRA POSTVENTA A tiempo completoIMPORTANTE EMPRESA, LIDER EN SU RAMO SOLICITA: **CONCIERGE** **Requisitos**: - Lic. En Administración de empresas Turísticas o afín. (CONCLUIDA) - Mínimo un año de experiência. - Sexo indistinto. - Conocimientos en sistemas hoteleros. - Recepción. - Administración de inventarios. **Inglés capaz de sostener una conversación. (INDISPENSABLE)** -...
-
Chief Concierge
hace 4 días
Ciudad de México, Ciudad de México SOFITEL A tiempo completoEn Sofitel, el estilo de vida francés es no solo un estado de ánimo:"Frenchness"is about savoir-être —una cierto know-how que viene naturalmente como un estilo de vida elegante y sofisticado. Vivir la Vida a la francesa significa abrazar la vida espontáneamente y apasionadamente, siempre encontrando alegría en todo, ya sea a través de auténticas...
-
Chief Concierge
hace 1 mes
Ciudad de México Accor A tiempo completoCompany Description Job Description Informar al Director de Front Desk, las responsabilidades y funciones esenciales del trabajo que incluyen, entre otras, las siguientes: Agendar cualquier tipo de servicio que el huésped llegara a necesitar: reservaciones en restaurantes, confirmaciones de servicios, promociones, confirmación de vuelos o...
-
Chief Concierge
hace 3 semanas
Ciudad de México Accor A tiempo completoCompany Description Job Description Informar al Director de Front Desk, las responsabilidades y funciones esenciales del trabajo que incluyen, entre otras, las siguientes: Agendar cualquier tipo de servicio que el huésped llegara a necesitar: reservaciones en restaurantes, confirmaciones de servicios, promociones, confirmación de vuelos o...
-
Chief Concierge
hace 4 días
Ciudad de México, Ciudad de México Accor A tiempo completoCompany Description Job Description Informar al Director de Front Desk, las responsabilidades y funciones esenciales del trabajo que incluyen, entre otras, las siguientes: Agendar cualquier tipo de servicio que el huésped llegara a necesitar: reservaciones en restaurantes, confirmaciones de servicios, promociones, confirmación de vuelos o...
-
Chief Concierge
hace 4 días
Ciudad de México, Ciudad de México AccorHotel A tiempo completoInformar al Director de Front Desk, las responsabilidades y funciones esenciales del trabajo que incluyen, entre otras, las siguientes:Agendar cualquier tipo de servicio que el huésped llegara a necesitar: reservaciones en restaurantes, confirmaciones de servicios, promociones, confirmación de vuelos o transportaciones hotel-aeropuerto o viceversa, entre...
-
Chief Concierge
hace 1 mes
Ciudad de México Accor Hotels A tiempo completoCompany Description "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Chief Concierge
hace 2 meses
Ciudad de México, Ciudad de México Accor A tiempo completoCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Chief Concierge
hace 4 días
Ciudad de México, Ciudad de México Accor Hotels A tiempo completoCompany Description "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Chief Concierge
hace 4 días
Ciudad de México, Ciudad de México Accor Hotels A tiempo completoCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
