Sr. Support Engineer 1

hace 6 meses

Monterrey, México Blue Yonder A tiempo completo

What you’ll do:

- Work with cross-functional teams including Product Development, Consulting and Cloud services.
- Provides technical and non-technical support during the Onboarding, Hyper Care period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
- This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
- Provides advice to customers regarding industry best practices and process methodology.
- Understand how BY solutions (Enterprise Planning, Allocation, Size Scaling, Luminate Allocation, Luminate assortment) can be configured and functional workflow to facilitate client business processes better

What we are looking for:

- Bachelor’s degree and 6 to 8 years of experience in Supply Chain Product Support, knowledge in BY Planning product will be added advantage
- Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and above 4 years of experience in Supply Chain, Retail Planning
- Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
- Builds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc
- Basic understanding of Customer business and processes
- Intermediate in MS Excel
- Good Knowledge of PL/SQL
- Good to Have Next Gen Skills:

- Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)
- Should contribute towards continual improvement to enhance customer experience using the NextGen technology skills (AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure)

This position is required to:

- Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach
- Own customer solution as required, enhance solution stability and service quality eventually enabling an increase in customer consumption and adoption of the service
- Passionately collaborates and engages within and beyond his/her team with empathy
- Builds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.
- Consistently demonstrates customer centricity and relentless attitude to innovate through team-work
- Add value by developing knowledge article as well as working on operational improvements

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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