Support Engineer 1
hace 2 meses
Blue Yonder Title:
Support Engineer
Other Comparable titles:
- Functional Analyst / Technical Consultant
Overview:
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
- Seeking an astute individual that has a strong techno functional foundation to support BY WMS Solutions
Scope:
- Core responsibilities to include WMS support for SaaS accounts hosted in cloud native (we use Azure)
- The team currently comprises of 300+ global associates across North America, Europe, India / LATAM (COE) and APAC and is expected to grow rapidly.
What you’ll do:
- Work with cross functional teams including Product Development, Consulting and Cloud services
- Demonstrate sense of urgency and proactiveness to get problems resolved.
- This position may require to work during weekends.
- This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
- provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach
- passionately collaborates and engages within and beyond his/her team with empathy
- consistently demonstrates customer centricity and relentless attitude to innovate through team work
- add value by developing knowledge article as well as working on operational improvements
What we are looking for:
- Bachelor’s degree and 2 to 4 years of experience in IT preferred WMS Product Support
- Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
- Basic understanding of network concepts
- Understanding of file transfer protocols
- Understanding of API concepts
- Intermediate in Windows and Linux
- Understainding of mission critical systems concept
- Builds and demonstrates basic competency in product and domain, Azure & relevant tools and technologies, solution architecture etc
- Basic understanding of Customer business and processes
- Intermediate in MS Excel
- Basic Knowledge of PL/SQL
- Ability to follow SOP
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
Diversity, Inclusion, Value & Equity (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Support Engineer 1
hace 2 meses
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Monterrey, MX Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 500+ global customers on SaaS, Private Cloud, and On...
-
Sr Support Engineer 1
hace 5 meses
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Senior Support Engineer 1 Blue Yonder’s Sr Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical/functional complex reported issues/problems and drive towards solutions and fixes, acting as a 4-support level. Individuals will...
-
Support Engineer 1
hace 5 meses
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 (Supply Chain Planning and Execution) Location: Monterrey, MX The Senior Support Engineer will support our SaaS and On Prem customers to provide Solution/Product support on Demand/Fulfillment, Promotion, during implementation and after go live. What you'll do: - Provide functional and/or technical support during customer...
-
Support Engineer 1
hace 6 meses
Monterrey, México Blue Yonder A tiempo completoJob Title: Support Engineer I (TMS Operate) Overview Blue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor’s “Best Places to Work” is seeking a talented Sr. Support Engineer to join its TMS Operate Team. Blue Yonder’s TMS Operate Team (Support Services) - Responsible to work with global functional &...
-
Support Engineer
hace 6 meses
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Monterrey (Virtual) Overview BY Transportation Management (Support) Team is responsible for working with our global customer base to support the Transportation Management Solution on steady state phase of...
-
Advanced Support Engineer
hace 5 meses
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Senior Support Engineer 1 Blue Yonder’s Advanced Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical/network reported issues and drive towards solutions and fixes, as well as assisting in root cause analysis for previous...
-
Support Engineer I
hace 3 meses
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope: Blue Yonder is undergoing tremendous SAAS/DevOps...
-
Senior Support Engineer
hace 5 meses
Monterrey, México Kalasko A tiempo completo**Senior Support Engineer** Gouna, Egypt **Work for the world’s smartest in-store media network** **The problem we’re solving** **Digital retailers use data to study shoppers’ online behavior, predict their needs, and eliminate any friction points in the decision-making process. As a result, they provide shopping journeys that are very low on...
-
Senior Support Engineer
hace 6 meses
Monterrey, México Intouch A tiempo completo**Senior Support Engineer** **Monterrey, Mexico.** Work for the world’s smartest in-store media network The problem we’re solving Digital retailers use data to study shoppers’ online behavior, predict their needs, and eliminate any friction points in the decision-making process. As a result, they provide shopping journeys that are very low on...
-
Floor Support Engineer
hace 6 meses
Monterrey, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Support Engineer I
hace 5 meses
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview BY White Glove Support Team is responsible for working with our global customers as dedicated support focused on Execution part of the Supply Chain Industry. For our...
-
Desktop Support Engineer
hace 2 meses
Monterrey, México Linear International LTD A tiempo completo**Responsibilities**: - Resolve support escalations from the Service Desk and 2nd/3rd Line teams - Deskside support and troubleshooting - Maintain ticket updates in the ITSM Management Tool (Service Now) and ensure customer and stakeholders remain informed - Resolve tickets within SLA - Build PC’s and Macs as per defined...
-
Sr Support Engineer 1
hace 5 meses
Monterrey, México Blue Yonder A tiempo completoWhat you´ll do/Knowledge Required: - Provide excellent customer experience and solution support to BY customers with end-to-end ownership, proactive and innovative approach. - Plan and execute implementation of high service quality through continuous improvements in the operational processes by regular tracking of operational metrics and leveraging lean...
-
Sr Support Engineer 1
hace 6 meses
Monterrey, México Blue Yonder A tiempo completoThis position is required to: - Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach - Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents - Own Tier 1/2 solution as required, enhance solution stability and service...
-
Support Engineer Ii
hace 6 meses
Monterrey, México Blue Yonder A tiempo completoPosition Title: Support Engineer 2 Location: [Specify Location or Indicate Remote Option] Employment Type: Full-Time Company Overview: Blue Yonder Blue Yonder is a global leader in digital supply chain transformation, offering advanced AI-embedded, interoperable supply chain solutions. These solutions, connected end-to-end via a unified platform and data...
-
Support Engineer
hace 6 meses
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Support Engineer Other Comparable titles: - Functional Analyst / Technical Consultant Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong techno functional foundation to support BY WMS...
-
Support Engineer 2
hace 5 meses
Monterrey, México Blue Yonder A tiempo completoBY Title: Support Engineer 2 Overview: The Support Engineer 2 will support our SaaS customers to provide Solution/Product support on ESO, during implementation and after go live. What you'll do: - Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases - Maintain positive customer...
-
Network Security Engineer
hace 1 mes
Monterrey, Nuevo León, México Norma Group A tiempo completoNetwork Security Engineer - IT SupportAt Norma Group, we're committed to innovation and excellence. We're seeking a talented Network Security Engineer to join our global team and support the availability of our IT systems and services.Your Role:As a Network Security Engineer, you'll be responsible for providing 1st and 2nd Level support for network security...
-
Support Infrastructure Engineer
hace 2 semanas
Monterrey, Nuevo León, México Endava A tiempo completoAbout EndavaEndava is a global leader in next-generation technology services and consulting. Our infrastructure specialists play a crucial role in designing and implementing back-end services, ensuring reliability, security, and scalability for all platform layers within our solutions.Job OverviewThis Support Infrastructure Engineer position offers an...
-
Sr. Support Engineer 1
hace 6 meses
Monterrey, México Blue Yonder A tiempo completoWhat you’ll do: - Work with cross-functional teams including Product Development, Consulting and Cloud services. - Provides technical and non-technical support during the Onboarding, Hyper Care period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. - This position may...